Cheryl Perkins
Louisville,KY
Summary
Extremely passionate about animal care! Strong background in customer service. Proven ability to create positive experiences for pet owners through attentive and compassionate interactions. Detail-oriented approach ensures high standards of care and satisfaction. Extensive experience in fostering customer relationships and enhancing service quality.
Overview
23
23
years of professional experience
Work History
Business Manager, Sales and Customer Support
RedTree Albums
Louisville, Kentucky
05.2012 - 12.2024
- Formulated sales strategies that enhanced customer engagement and satisfaction.
- Trained staff on product knowledge and service skills to elevate customer interactions.
- Guided junior staff in handling challenging customer situations and resolving conflicts effectively.
- Delivered comprehensive support for customer inquiries, including traveling to trade shows for client education.
- Assisted in creating training materials for new hires focused on product aesthetics and craftsmanship.
- Conducted research and development initiatives for innovative product offerings.
PTO Board Member
Christian Academy Of Louisville
Louisville, Kentucky
08.2016 - 05.2022
- Developed strategies to increase parent involvement in PTO activities.
- Organized community events that increased parent engagement and fostered school spirit.
- Collaborated with faculty to strengthen student and family support programs.
- Facilitated effective communication between parents and school administration.
- Assisted fundraising efforts to support various school initiatives and projects.
- Managed outreach initiatives that built partnerships with local businesses and organizations to support PTO goals.
- Guided committees overseeing multiple aspects of PTO operations.
- Conducted monthly board meetings to strategize and coordinate planning for upcoming events and initiatives.
Server/Trainer/Supervisor
California Pizza Kitchen
Louisville, Kentucky
03.2002 - 04.2007
- Trained new servers on menu knowledge and customer service standards, enhancing overall guest experience.
- Facilitated ongoing training sessions focused on operational procedures.
- Implemented training tools to streamline onboarding processes for servers.
- Monitored trainee performance to provide constructive feedback and support.
- Promoted team collaboration by mentoring and encouraging team members, fostering a supportive work environment.
- Educated waitstaff on effective communication techniques and upselling strategies to increase sales and improve customer interactions.
- Provided exceptional service to a high volume of daily customers.
- Resolved customer complaints promptly while maintaining satisfaction levels.
Education
Bachelor of Science - Counseling
Boyce College
Louisville, KY12-2004
Skills
- Compassion for animals
- Passion for pet care
- Interest in furthering education for veterinary care
- Fast learner
- Engagement with customers
- Management of records
- Communication skills
- Teamwork collaboration
- Communication in writing and speech
- Standards of cleanliness
- Etiquette in telephone use
- Detail-oriented tasks
- Ability to multitask
- Dependability and honesty
- Patience with others
Timeline
PTO Board Member
Christian Academy Of Louisville
08.2016 - 05.2022
Business Manager, Sales and Customer Support
RedTree Albums
05.2012 - 12.2024
Server/Trainer/Supervisor
California Pizza Kitchen
03.2002 - 04.2007
Bachelor of Science - Counseling
Boyce College