Summary
Overview
Work History
Skills
Accomplishments
Affiliations
Timeline
Generic

Cheryl Pfeiffer

Davidson,NC

Summary

Nationally Certified American Sign Language Interpreter and Business Consultant

Highly motivated and experienced entrepreneur with comprehensive experience in building organizations, improving performance within the organization and delivering results.

Strong leadership professional experienced in designing and implementing business plans, procedures and strategies. Skilled at setting comprehensive goals for growth and performance.

One of fewer than 300 ASL interpreters in the US holding the Registry of Interpreters for the Deaf - Specialist Certificate: Legal. A specialized certification for working in any legal setting.

Overview

31
31
years of professional experience

Work History

CEO and Founder

Kardia Focus
11.2021 - Current
  • Secured both National WBENC and WOSB.
  • Secured HUB Certification in North Carolina
  • Registered with the Federal Government through SAM.gov
  • Achieved company growth by implementing strategic plans and streamlining operations.
  • Managed partnerships and strategic business relationships by expanding growth opportunities, negotiating contract terms and handling conflicts.
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Built productive relationships with industry partners and competitors to support strategic business objectives.

Executive Director of Operations

StoneBridge Church Community
10.2015 - 12.2022
  • Drove operational direction, administrative and cost efficiencies.
  • Leveraged experience through vital management positions guiding the organization to enhanced staff engagement.
  • Increased employee retention through process improvements in leadership, coaching and development
  • Oversaw every aspect of Human Resources.
  • Developed annual budget and managed its execution.
  • Collected and interpreted key metrics to determine which programs met desired outcomes or required further streamlining for success

Vice President of Onsite Interpreting Services

LanguageLine Solutions
07.2012 - 01.2014
  • Identified opportunities to improve business process flows and overall departmental productivity.
  • Developed and implemented assimilation plan to impact values, ethics and beliefs in everyday operations of the company.
  • Hired and managed employees to maximize productivity while training staff on best practices and protocols.
  • Established performance goals for department and provided methods for reaching milestones.
  • Increased company growth through collaboration with sales and marketing departments.
  • Attended trade shows and client meetings, promoting company brand and building rapport with prospects and partners.
  • Identified and solved issues with production, workforce and material sourcing to drive business objectives.

Co-Founder and President

Fluent Language Solutions, Inc
03.1994 - 07.2012
  • Co-founded Fluent Language Solutions and oversaw the business growth from $88K in annual sales in 1994 to more than $7M in 2012.
  • Hired and managed employees to maximize productivity while training staff on best-in-class industry practices and protocols.
  • Supported and supervised team of 40+ employee and 450+ independent contract professional interpreters in over 200 languages, including American Sign Language.
  • Conducted research on emerging trends within industry and capitalized on finds to develop new products, services and strategies.
  • Resolved issues and recommended actions based on production standards and compliance reports.
  • Increased company growth through collaboration with sales and marketing departments.
  • Attended trade shows and client meetings, promoting company brand and building rapport with prospects and partners while serving on a number of blue ribbon panels within the industry.
  • Spearheaded cross-functional initiatives across departments to achieve business goals for bottom-line profits.
  • Diminished regulatory risks by overseeing adherence to insurance and safety regulations across projects.
  • Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership.
  • Led operational team in creation, roll out and management of new product lines.

Skills

  • Nationally Certified American Sign Language Interpreter - holding both CSC (Comprehensive Skills Certificate) and SC:L (Specialist Certificate: Legal)
  • Interpreting Specialties - Legal, Medical, and Mental Health
  • Federal Government Clearance - Interpreter
  • Executive Leadership
  • Administrative Management
  • Employee Motivation and Performance
  • Human Resources Oversight

Accomplishments

  • C12 Charlotte-Member of the Year 2022
  • Charlotte Business Journal- Fast 50 award winner in 2009
  • Charlotte Business Journal - Top 25 Women in Business 2006
  • NCRID ASL Interpreter of the Year 1999

Affiliations

  • C12 CEO Roundtable 2020-2023
  • North Carolina Division of Mental Health - Deaf and Hard of Hearing Advisory Board Member-2005-2010
  • Registry of Interpreters for the Deaf - Certified Member 1985-present.

Timeline

CEO and Founder

Kardia Focus
11.2021 - Current

Executive Director of Operations

StoneBridge Church Community
10.2015 - 12.2022

Vice President of Onsite Interpreting Services

LanguageLine Solutions
07.2012 - 01.2014

Co-Founder and President

Fluent Language Solutions, Inc
03.1994 - 07.2012

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Cheryl Pfeiffer