Cheryl Phillips
Richfield,United States
Summary
Hardworking driver possessing meticulous driving record with 3 years experience delivering packages and personnel. Adapts to various driving conditions to complete routes and provide excellent customer service. Offers strong administrative and physical labor abilities.
Overview
29
29
years of professional experience
Work History
Non-Emergency Transportation Driver
Veyo Transportation
08.2024 - Current
- Answered, scheduled, and responded to reservation calls at specific times and locations.
- Generated consistent referrals and repeat business by providing friendly and fast service.
- Minimized liability by consistently following road rules when driving.
- Delivered patients on time while resolving their problems and providing empathetic, positive and exceptional service.
- Loaded and secured large medical equipment to avoid damage during delivery.
Bus Driver
GO Riteway Transportation Services
09.2021 - 06.2024
- Completed pre- and post-trip bus inspections for safe passenger transportation and assess maintenance needs. Documented info in vehicle logs.
- Reported vehicle maintenance and repair issues to appropriate personnel for timely resolution.
- Maintained Wisconsin driver's license and DOT Health Card to enable legal operation of school buses for student transport, field trips, and other purposes.
- Drove safely in various weather and road conditions to avoid accidents.
- Operated large vehicles in difficult urban and rural conditions.
- Demonstrated strict adherence to safety regulations and traffic laws to safeguard passengers.
- Drafted and submitted reports detailing trips, fuel, mileage, and hours.
- Created and enforced bus rules and kept expectations posted. Responded to student emergencies.
- Completed logbooks, incident reports and other daily paperwork.
- Recorded bus route and made notes for substitute drivers.
- Communicated regularly with central dispatch teams to report delays and route changes.
- Kept bus interiors clean and tidy with regular sanitizing and disinfecting.
- Developed positive relationships with supervisor, students, faculty and parents to support continuous rapport and communication.
- Picked up and dropped off approximately 50 passengers per route, at regularly scheduled locations, following strict time schedules.
- Participated in regular training sessions to stay up-to-date on safety regulations, driving techniques, and company guidelines.
Technical Data Specialist
Department Of Defense Air Force
01.2011 - 06.2015
- Managed International Digital Technical Order Distribution (IDTOD) online software system for Foreign Military Sales (FMS) in the Air Force Technical Coordination Group (TCG).
- Oversaw electronic distribution of F-16 aircraft and commodity Country Standard Technical Orders (CSTO), Time Compliance Technical Orders (TCTO), and Interim Operational Supplements (IOS) for Foreign Liaison Officers and Equipment Specialists.
- Served as corporate liaison for foreign officers, IT, and engineering departments.
- Maintained integrity, quality, and management of CSTO change page packages, revisions, and Electronic Technical Orders (ETO).
- Ensured proper quality checks and reviews of Form 873 associated with TCTOs.
- Participated and made decisions about budgets, schedules, and problems in joint review board meetings with contractors.
- Worked within Security Assistance Technical Order Data System (SATODS) policies and procedures in accordance with T.O. 00-5-19.
- Knowledge of working in electronic tracking systems and tools such as F-16 TCG website database, spreadsheets, Sharepoint, SAMIS, AFSAC, and GSA.
- Gained extensive knowledge in data entry, analysis and reporting.
- Provided customer support and answered all questions for Foreign Liaison Officers, contractors, FMS Equipment Specialists, and Program Managers through phone calls, emails, and trouble tickets submitted into our website database.
Technical Editor
Department Of Defense Air Force
08.2006 - 01.2011
- Provide auditing, editing, and compilations of publications of hundreds of Technical Orders using Automated Technical Order System (ATOS), Arbortext Editor, Sharepoint, and Acrobat for inputting and coding data.
- Complied with Air Force standards, deadline schedules, and organization procedures.
- Assembled reports providing management with necessary details of workloads.
- Knowledge and collaboration of tech orders 00-5-15, 00-5-1, 00-5-3, and AFMCMAN 21-1.
- Wrote and standardized processes in coding and tagging digital technical orders with understanding of AFSO 21.
- Collected and analyzed weekly and monthly data to produce PowerPoint presentation slide reports to present to team.
- Organized and conducted team meetings to inform and train on new process improvements.
- Designated assignments to contractors and organized their workload.
Configuration Management
Department Of Defense Air Force
10.2004 - 08.2006
- Solely responsible for entire physical security of Ground Theatre Air Control System (GTACS) organization and its Vault-Type Rooms in multiple locations.
- Familiar with Operations Security (OPSEC), Information Security (INFOSEC), and Communication Security (COMSEC) policies and procedures and kept project and personnel in compliance with established security regulations.
- I wrote, maintained and ensured everyone in organization complied with Operation Procedures Instructions (OI) for physical, information, and communication security of multiple classified sites
- Maintained and updated security records, logs, and reports on daily and monthly basis.
- Prepared and conducted training for new hires and quarterly refresher training for all personnel.
- Advised management on security issues to processes, facilities, and personnel.
- Complied with all organizational, safety, security policies and guidelines.
- Generated monthly reports of inventory, updated forms to COMSEC headquarters.
- Advised Commanders and Program Directors on Operation Security (OPSEC) related matters, process of facilitating OPSEC implementation, and management of it.
- Conducted annual and semi-annual Dry Runs of section's COMSEC procedures and reported results to upper management.
- Knowledge of proper handling, packaging, and shipping of classified and electrostatic-sensitive materials.
- Evaluated personnel and work areas for compliance with working in classified areas and electronic networks.
- Conducted functional and physical configuration audits of documentation, hardware, and software in which contents were classified and unclassified.
- Provided customer support simultaneously to Air Force, Marines, and National Guard.
- Observed and approved Government Acceptance Tests performed by Electronic Engineers.
- Ensured hardware, firmware, software and all technical documentation changes are properly documented and controlled to maintain the integrity of the document's baselines.
Configuration Management Assistant
Department Of Defense Air Force
01.2001 - 10.2004
- Chaired software review board meetings with software engineers, software configuration management and data management teams.
- Obtained and analyzed software data for input into recordkeeping database files.
- Ensured multiple subsystems were up to date with the latest versions and requirement changes.
- Skilled in software systems: SUN, Interleaf, Quicksilver software, UNIX, CC Harvest and Windows for editing and formatting technical documentation.
- Used multiple computer programs for data entry, maintenance, library/inventory management, and configuration control status.
- Knowledge of software documentation process and software engineering terms.
- Monitored, prepared and distributed data and metrics for detailed status reports of engineer's software development to upper level management.
Administrative Assistant
Department Of Defense Air Force
10.1999 - 01.2001
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Prepared and proofread documents for supervisors ensuring correct format, spelling, punctuation, and Air Force policy and regulations were met before signature sign offs.
- Perform yearly inventory of files and remove outdated information.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Supported multiple-level supervisors by managing online calendars, scheduling appointments and organizing itineraries on daily tasks and meetings.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Transcribed and organized information to assist in preparing meetings, conferences and presentations.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Skilled in office software such as Word, Excel, Outlook and Department of Defense Payroll system.
- Maintained inventory of office supplies and placed orders.
- Responsible for completing and maintaining records of leave and attendance, timekeeping/ payroll for multiple organizations.
Data Transcriber
Internal Revenue Service
01.1999 - 10.1999
- Located identified, and corrected data entry errors and reported to management.
- Verified accuracy of coded tax data before transcribing into database system.
- Completed data entry tasks with highest accuracy and typing speed.
- Corrected data entry errors to prevent duplication or data degradation.
- Worked effectively in fast-paced environments.
Receptionist/Cashier Manager
Valley Home Medical
08.1998 - 01.1999
- Answered central telephone system and directed calls accordingly.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Addressed customer needs and made product recommendations to increase sales.
- Managed multiple tasks and met time-sensitive deadlines.
- Quickly and accurately balanced the till at the end of each shift and secured the money bags in a safe.
- Assisted customers in drive-through window, collecting prescriptions for the pharmacy.
- Organized and maintained patient records.
Bagger/Grocery Stocker
Maceys
06.1996 - 08.1998
- Worked together with cashiers to guarantee customer satisfaction.
- Collected and returned all hand baskets and shopping carts to proper place for new customer use.
- Assisted with maintaining clean and organized store appearance.
- Returned unwanted merchandise and retrieved specially requested products.
- Retrieved grocery carts and baskets from lot and various site locations.
- Placed customer's purchased goods into bags, maximizing space while avoiding overloading.
- Assisted with backroom duties by unloading deliveries and stocking shelves.
- Cleaned and maintained production area and equipment.
- Monitored inventory levels to report on shortages or excess.
- Removed debris and packaging from boxes and separated for recycling or disposal.
- Checked aisles for spills to complete quick clean-up.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Performed inventory control, such as counting, and stocking merchandise.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
Education
Some college (no degree) -
University of Phoenix
Some college (no degree) - undefined
Weber State University
High school diploma or equivalent - undefined
Northridge High School
06.1998
Skills
- Time Management
- Customer Service
- Excellent Communication
- Commercial Driving Experience
- Scheduling and calendar management
- Organizational Skills
- Pallet jack operation
- Manual Transmission
- Route Planning
- GPS Navigation
- Safe Delivery Driving Practices
References
- Kent Hyer, Defense Security Cooperation Agency (DSCA), Ministry of Defense Advisor, 801-941-4111, hyerkt@state.gov
- Tony Hyer, United States Air Force, Integrity Engineer, 801-721-7876, tony.hyer@us.af.mil
Affiliations
Communication Security (COMSEC) - COMSEC Responsible Officer (CRO)
Jobrelatedtraining
- Classified Material Handling-2001
- Security Assistance Management CONUS Course-2011
Timeline
Non-Emergency Transportation Driver
Veyo Transportation
08.2024 - Current
Bus Driver
GO Riteway Transportation Services
09.2021 - 06.2024
Technical Data Specialist
Department Of Defense Air Force
01.2011 - 06.2015
Technical Editor
Department Of Defense Air Force
08.2006 - 01.2011
Configuration Management
Department Of Defense Air Force
10.2004 - 08.2006
Configuration Management Assistant
Department Of Defense Air Force
01.2001 - 10.2004
Administrative Assistant
Department Of Defense Air Force
10.1999 - 01.2001
Data Transcriber
Internal Revenue Service
01.1999 - 10.1999
Receptionist/Cashier Manager
Valley Home Medical
08.1998 - 01.1999
Bagger/Grocery Stocker
Maceys
06.1996 - 08.1998
Some college (no degree) -
University of Phoenix
Some college (no degree) - undefined
Weber State University
High school diploma or equivalent - undefined
Northridge High School
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