Cheryl Phillips
Phoenix,AZ
Summary
Experienced General Manager with a strong background in restaurant management, event planning, and operations. Proficient in Microsoft Office, menu building, inventory management, and cash handling. Demonstrated leadership in employee development, client relations, and budget management. Holds certifications in ServSafe and Food Handler Certification. Authorized to work in the US for any employer.
Overview
15
15
years of professional experience
1
1
Certification
Work History
General Manager
TONTO BAR & GRILL
05.2014 - Current
- Schedule front of house staff of over 50 employees
- Oversee day to day operations of a fast paced 4+ star restaurant and event venue
- Responsible for employee development, (hiring and training)
- Client relations
- Programming all internal operating systems,(reservation system and point of sale)
- Proficient in Microsoft office
- Menu building
- Purveyor relations
- Cash handling
- End of day sheet balancing
- Ordering of front of house products
- Inventory
Event Coordinator
TONTO BAR & GRILL
09.2012 - Current
- Managed event logistics such as venue selection, vendor coordination, and budget management
- Partnered with clients, understanding their specific objectives, and devised personalized plans for impactful events.
- Negotiated contracts with vendors to ensure cost-effective services while maintaining high quality standards
- Coordinated all aspects of event setup, including audiovisual equipment, seating arrangements, and decorations
- Created detailed timelines and schedules for each event to ensure smooth execution from start to finish
- Managed on-site staff during events, providing clear instructions and support throughout the duration of the event
- Utilized project management software/tools to streamline planning processes
- Managed multiple projects simultaneously while meeting deadlines within a fast-paced environment
- Developed and maintained event budgets, tracking expenses and ensuring financial targets were met
Assistant Hotel Manager
Tumbleweed Hotel
01.2010 - 09.2012
- Oversaw daily operations, addressing any issues promptly to minimize disruptions to guest services.
- Conducted regular inspections of facilities to identify areas in need of maintenance or improvement.
- Coordinated events and conferences, ensuring smooth execution of all logistical aspects.
- Optimized room inventory management, maximizing occupancy rates while minimizing overbooking incidents.
- Monitored online reviews and ratings from guests, implementing changes as necessary to address concerns or capitalize on positive feedback.
- Provided exceptional service and assistance to guests upon check-in.
- Increased customer service ratings through personable service.
Education
High school diploma -
Bradshaw Mountain High School
Prescott Valley, AZ05.2005
Skills
- Recruiting
- Restaurant Management
- Microsoft Office (10 years)
- Serving Experience
- Project Management
- Catering
- Contract Negotiation
- Management
- Events Management
- Cash Handling
- Operating Systems
- POS
- Bartending
- Budgeting
- Banquet Experience
- Leadership
- Event Planning
Certification
- ServSafe
- Food Handler Certification
Timeline
General Manager
TONTO BAR & GRILL
05.2014 - Current
Event Coordinator
TONTO BAR & GRILL
09.2012 - Current
Assistant Hotel Manager
Tumbleweed Hotel
01.2010 - 09.2012
High school diploma -
Bradshaw Mountain High School
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