CHERYL PICKARD
Pearland,TX
Summary
Service-oriented delivery professional with demonstrated record of road safety and clean driving history. Familiar with logging daily activities, coordinating customer paperwork and collecting payment. Plans and manages efficient routes to maximize deliveries and customer satisfaction.
Overview
11
11
years of professional experience
Work History
Delivery Driver/Online Personal Shopper
Shipt
Pearland, Texas
04.2025 - Current
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Ensured accurate completion of all paperwork associated with deliveries.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
- Utilized street maps to plan and determine most efficient routes.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
Customer Service Representative
Petsmart
04.2024 - 04.2025
- Provided exceptional customer service to ensure customer satisfaction.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- BOPIS Order fulfilments
- Stocker, Inventory, Pricing
- Played Santa at Christmas for pet pictures
Cook/ Catering Chef
Compass Group/Eurest inside Shell Chemical Plant
Deer Park , TX
06.2018 - 07.2020
- Managed inventory levels of ingredients and supplies necessary for daily operations.
- Tasted all prepared dishes in order to check flavorings, texture and presentation prior to serving them to customers.
- Adjusted seasonings of dishes during cooking process in order to enhance flavors.
- Prepared breakfast/lunch for workers inside the plant.
- Adherence to specific safety rules.
- Maintained all safety certifications
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Followed established procedures and requirements for safe food handling, storage and service.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
Food Service Worker/Cashier
Sodexo USA inside HCA Hospital Pearland
Pearland, Texas
01.2017 - 06.2018
- Operated dishwashing machines safely and efficiently.
- Replenished condiments at customer tables as needed.
- Ensured that all foods were prepared according to health department regulations.
- Properly stored all leftover food items after each shift.
- Followed established cash handling procedures when collecting payment from customers.
- Assisted with inventory management and restocking supplies as needed.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Responded promptly to customer inquiries regarding menu items or special requests.
- Maintained accurate records of sales transactions for end-of-day reports.
Food Service Worker/Cashier
Compass Group USA/Morrison inside HCA Hospital Pea
Pearland, Texas
11.2016 - 01.2017
- Operated dishwashing machines safely and efficiently.
- Replenished condiments at customer tables as needed.
- Ensured that all foods were prepared according to health department regulations.
- Utilized point-of-sale systems for taking orders from customers.
- Followed established cash handling procedures when collecting payment from customers.
- Assisted with inventory management and restocking supplies as needed.
- Assisted in the preparation of food items according to recipes and instructions.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Performed opening and closing duties as assigned by management.
- Maintained accurate records of sales transactions for end-of-day reports.
Customer Service Representative
Kroger
Pearland, Texas
04.2014 - 08.2016
- Deli services attendant
- Catering tray orders
Education
GED -
James Madison High School
Houston Texas References
References available upon request.
Timeline
Delivery Driver/Online Personal Shopper
Shipt
04.2025 - Current
Customer Service Representative
Petsmart
04.2024 - 04.2025
Cook/ Catering Chef
Compass Group/Eurest inside Shell Chemical Plant
06.2018 - 07.2020
Food Service Worker/Cashier
Sodexo USA inside HCA Hospital Pearland
01.2017 - 06.2018
Food Service Worker/Cashier
Compass Group USA/Morrison inside HCA Hospital Pea
11.2016 - 01.2017
Customer Service Representative
Kroger
04.2014 - 08.2016
GED -
James Madison High School