Cheryl Pope
Farmington Hills,MI
Summary
Customer focused professional with successful 29 year career in the Food Service industry. Accomplished Senior Director at US Foods, adept in strategic planning and collaborative leadership, drove significant growth and culture transformation. Leveraged negotiation and project management skills to optimize performance and profitability, notably responsible for $2.7 billion in national sales. Championed innovation with customer ideation sessions to drive brand recognition and team development, enhancing client satisfaction and operational efficiency. Led a team off 11 associates with 29 indirect reports. Project manager on the onboarding team teaming up with logistics, replenishment, finance, credit, transportation, operations & various other cross functional teams.
Overview
22
22
years of professional experience
Work History
Senior Director of National Sales & Service
US Foods
01.2024 - 07.2024
- Optimized project timelines by effectively delegating tasks and prioritizing workload among team members.
- Cultivated a culture of innovation by promoting creative thinking and encouraging employees to take calculated risks in pursuit of solutions.
- Developed strong relationships with key industry partners, fostering collaboration and mutual growth opportunities.
- Directed design and execution of business transformation initiatives to drive performance, profit optimization and growth opportunities.
- Grew talent pool by actively recruiting top-tier candidates from diverse backgrounds while implementing robust training programs for skill development across all levels of staff members.
- Planned and integrated on boarding of new customers and program schedules.
- Directly responsible for EBITDA as it relates to contract renegotiations.
- Responsible for $2.7 billion of National Sales clients.
Director of National Sales & Service
US Fooods
11.2015 - 12.2023
- Drove company growth by identifying new business opportunities and capitalizing on them effectively.
- Delivered impactful presentations at industry events, positioning the company as a thought leader in the marketplace.
- Championed process improvements that reduced overhead costs without compromising overall business objectives.
- Led a high-performing sales team, providing guidance on best practices and performance improvement.
- Played a pivotal role in driving organizational change management efforts aimed at fostering a results-driven culture within the national sales division.
- Streamlined sales processes to improve efficiency and better serve customers'' needs.
- Negotiated favorable terms with key clients, resulting in improved profitability for both parties.
- Negotiated and closed agreements with large customers and monitored and analyzed performance metrics.
- Directed effective hiring, orientation, training, development and retention of sales staff to maximize team performance due to an acquisition.
- Supported the creation of The Chain Base Selling Team of 125 candidates to manage National Chains.
- Strategic planning on the integration work of the acquisition of Food Services of America.
- Represented National Sales as a sole selected candidate at the Women in Foodservice for 5 years.
Business Integration Account Manager
US Foods
09.2012 - 11.2015
- Developed a successful onboarding playbook for accountability with cross functional partners across the organization.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
- Streamlined internal processes for better efficiency in account management tasks.
Manager of National & Service
US Foods
07.2007 - 09.2012
- Managed $150 million dollar book of business
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Manager of National Accounts
US Foods
07.2002 - 07.2007
- Conducted quarterly reviews with clients to assess their evolving needs while proactively offering solutions for continued growth.
- Secured long-term business agreements with major accounts through clear communication and understanding of client goals.
- Enhanced revenue generation through effective negotiation of pricing structures and contractual terms.
Education
Bachelor Of Science - Food Systems Economics & Management
Michigan State University
East Lansing, MI12.1992
Skills
- Collaborative Leadership
- Culture Transformation
- Team Management
- Organizational Development
- Strategic Planning
- Project Management
- Dedicated & Focused
- Negotiation & Conflict Resolution
Accomplishments
President Cup Winner
Women in Foodservice Nationals Sales 5x Nominee
Timeline
Senior Director of National Sales & Service
US Foods
01.2024 - 07.2024
Director of National Sales & Service
US Fooods
11.2015 - 12.2023
Business Integration Account Manager
US Foods
09.2012 - 11.2015
Manager of National & Service
US Foods
07.2007 - 09.2012
Manager of National Accounts
US Foods
07.2002 - 07.2007
Bachelor Of Science - Food Systems Economics & Management
Michigan State University
Similar Profiles
Aleni NuualiitiaAleni Nuualiitia
Territory Manager at US FoodsTerritory Manager at US Foods
Mario WalkerMario Walker
Warehouse Forklift Operator at US FoodsWarehouse Forklift Operator at US Foods
Manuel GarciaManuel Garcia
Warehouse Worker at US FoodsWarehouse Worker at US Foods
Camilo CardenasCamilo Cardenas
Order Selector at US FoodsOrder Selector at US Foods
Julia FerraraJulia Ferrara
Medicare Quality Operations, Pharmacy Specialist at Priority HealthMedicare Quality Operations, Pharmacy Specialist at Priority Health