Cheryl Powell
Customer Service Representative
Calera,AL
Summary
To seek and maintain a part-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
Financial Care Representative II
T-Mobile
Birmingham, AL
01.2004 - 08.2007
- Provided excellent customer service on incoming and outgoing calls, including supervisor calls
- Applied administrative knowledge and courtesy to explain financial payment alternatives
- Processed payments using debit and credit cards, maintaining accurate records of transactions
Administrative Assistant
Westside Funeral Home
Calera, AL
09.2003 - 12.2004
- Answered multi-line phone system, delivering messages to staff and greeting visitors
- Assisted coworkers and staff members with special tasks on daily basis
- Volunteered to help with wakes
Receiving Clerk
Citation Foam
Columbiana. AL
02.2000 - 09.2003
- Processed required paperwork to expedite handling of shipped and received goods
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs
- Moved shipment materials to and from designated areas
Education
Business Administration - Business
American InterContinental University
Schaumburg, IL 2011 - 2014
High School Diploma -
Calera High School
Calera, AL05.1993
Skills
- Customer Accounts Management
- Delinquent Accounts Monitoring
- Clerical and Filing
- Financial Recordkeeping
- Accounts Payable and Accounts Receivable
- Billing Resolution and Support
Timeline
Business Administration - Business
American InterContinental University
2011 - 2014
Financial Care Representative II
T-Mobile
01.2004 - 08.2007
Administrative Assistant
Westside Funeral Home
09.2003 - 12.2004
Receiving Clerk
Citation Foam
02.2000 - 09.2003
High School Diploma -
Calera High School