Cheryl Privette
Simpsonville,SC
Summary
Resourceful Area Manager capable of multi-tasking in high demand environments with 10+ years experience in Logistics and Fulfillment Center Management. Capable of managing large operations with 50+ associates and implementing process improvements in all facets of the operation. Exhibits exceptional communication skills, problem solving, and leadership skills. Looking to leverage proven communication skills among customers, suppliers, and associates. Drive business plans by implement operational improvements, prepare and analyze detailed business reports, and supervise and manage diverse groups of associates while meeting customer demands.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Receiving Area Manager
Walmart DC 6014
07.2023 - Current
- Directed workforce planning, customer retention and customer service management for multiple locations within Traffic and Receiving.
- Oversaw budget planning, strategy development, community outreach for organization.
- Supervised 50+ associates and managed external vendors and drivers, maintaining contractual, compliance and reporting requirements for all areas and assets.
- Supervised multiple roles to enforce high-quality standards of operation.
- Modeled best practices for operation and customer service.
- Optimized team performance with newly implemented AWI's and standard work procedures.
- Held meetings with Senior Leaders to identify techniques to overcome daily obstacles.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Built positive and productive relationships with associates, peers and field leadership.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
FC Area Manager
Walmart FC 2076
07.2020 - 07.2023
- Monitored logistics performance and identified improvement opportunities.
- Managed logistics budgets and forecasting to achieve cost-effective operations.
- Improved inventory accuracy by developing and implementing enhanced control systems.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Directed workforce planning, customer retention and customer service management for multiple locations.
- Supervised 50+ associates and managed an automated facility, maintaining contractual, compliance and reporting requirements for all areas and assets.
- Managed multiple truck drivers and routes.
- Drove OTS and OTD.
- Drove revenues and team morale by developing and deploying sales contests.
- Built positive and productive relationships with store and field leadership.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Worked collaboratively with EHS to decrease loss and boost awareness by strategically developing RCA's and implementing Countermeasures.
- Developed and directed Monthly Team Building Engagement activities for two facilitates.
- Company Certified CDEI advocate.
Floor Manager
Walmart DC 6014
01.2011 - 07.2020
- Managed team of 50+ employees to maintain smooth-running operations.
- Coached employees and trained on methods for handling various aspects of multiple operations.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Mentored team members to enhance professional development and accountability in workplace.
- Completed efficient daily opening and closing processes to prepare teams and maintain optimal throughput.
- Evaluated team and employee performance in order to develop and implement effective corrective actions.
- Implemented challenging personnel and department goals to drive performance.
- Established team priorities, maintained schedules and monitored performance.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Defined clear targets and objectives and communicated to other team members.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Leveraged data and analytics to make informed decisions and drive business improvements.
MANAGER ZONE MANAGER
Walmart Store 1130
06.2003 - 01.2011
- Communicate with external vendors
- Effectively delegate, gather data, and offer continuous improvements
- Responsible for making safety a priority, managing workloads, and scaling the operation while meeting performance commitments
- Execute internal audits that help the facility remain 100% compliant.
- Develop talent among a diverse group of associates
- Ensure all administrative duties are completed in a timely manner
- Maintain transparency while promoting corporate change.
- Execute daily schedules under pressure to ensure quality metrics and efficiency are achieved
- Meet the changing needs of our stakeholders outside of the facility, as well each of our customers.
- Lead diversity events within the facility as well as the community.
- Provide consistency among associates and peers.
- Effectively communicate among peers and associates.
- Facilitate talent throughout the facility to ensure daily workloads are meet.
- Oversaw distribution and logistics, reducing inefficiencies and streamlining processes for Inventory Control.
- Supported regional managers, adjusting sales goals and processes for each region based on zone metrics and company objectives.
- Established team priorities, maintained schedules and monitored performance.
- Developed reports of zone performance and presented data to upper management.
Education
Associate of Arts - Office Systems / Business Management
Piedmont Technical College
Greenwood, SC06.2008
Skills
- Excellent customer service
- Administrative
- Budget
- Customer relations
- Human Resource
- Excel, Share Point, Power Bi, MS Office, Word, Excel
- Operating Procedures and Policies
- Interdepartmental Collaboration
- Critical Thinking
- Inventory Accuracy
- Digital Sales
- RCA
- Community Organization
- Diversity Champion
Accomplishments
- Collaborated with teams in multiple facilities in the development of company driven engagement activities.
- Achieved the "Making The Difference Manager Of The Year" for community involvement.
- Achieved reducing year over year turnover by introducing and deploying engagement activities aimed at creating a sense of belonging for all associates.
Certification
Piedmont Technical College - Greenbelt Certification LSS Piedmont Technical College - Whitebelt Certification
Additional Information
- Reference available upon request.
Affiliations
Culture Champion - Corporate CDEI champion
Timeline
Receiving Area Manager
Walmart DC 6014
07.2023 - Current
FC Area Manager
Walmart FC 2076
07.2020 - 07.2023
Floor Manager
Walmart DC 6014
01.2011 - 07.2020
MANAGER ZONE MANAGER
Walmart Store 1130
06.2003 - 01.2011
Associate of Arts - Office Systems / Business Management
Piedmont Technical College
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