Cheryl Proffitt
Columbus,OH
Summary
Dedicated and results-driven professional with a proven track record of success in insurance, financial services, and academic administration. Seeking a challenging role as a Customer Services Specialist where I can leverage my diverse experience, strong project management skills, and ability to drive results to support business growth and exceed customer expectations.
Overview
22
22
years of professional experience
Work History
Insurance Agent
Progressive
01.2023 - Current
- Partnered with Sales Representatives to coordinate new business opportunities and drive membership and revenue growth for the O500 Buyer Group
- Demonstrated proficiency in handling inbound calls, educating clients on insurance coverages, and ensuring regulatory compliance
- Utilized strong communication skills to effectively negotiate with brokers, strategize on funding and benefit solutions, and drive results.
Acquisitions Specialist
Discover Financial Services
01.2022 - 01.2023
- Managed 50-100 inbound calls daily, resolving customer concerns and offering tailored solutions
- Demonstrated strong customer service and communication skills while assisting clients with credit card applications over the phone
- Utilized independent judgment and discretion to recommend changes in processes related to support of new and existing business.
Coordinator and Academic Advisor
Mount Carmel College of Nursing
08.2019 - 09.2020
- Advised pre-licensure undergraduate students on degree progression and conducted degree audits, demonstrating expertise in academic advising
- Managed student records and course schedules, ensuring accurate recordkeeping and administrative efficiency
- Collaborated with cross-functional teams to ensure compliance with legislative requirements and adherence to college policies and procedures.
Commercial Lines Associate Underwriter
Encova Insurance
07.2016 - 08.2019
- Supported underwriters and serviced a $14-million book of business, showcasing strong organizational and analytical skills
- Maintained underwriting documentation on the Guidewire platform, ensuring accuracy and adherence to regulatory standards
- Collaborated with sales representatives and clients to identify plan design solutions and negotiate terms.
Operations Manager
The Princeton Review
02.2014 - 07.2016
- Managed staffing for 75+ instructors, utilizing ADP Virtual Edge for recruitment and Salesforce for client management
- Provided consultative educational sales and maintained high levels of customer service, contributing to revenue growth and client satisfaction
- Demonstrated leadership skills in shaping and evaluating teaching staff, observing classroom instruction, and maintaining student engagement.
Program Coordinator
Columbus State Community College
09.2001 - 02.2014
- Oversaw graduation functions and ensured accurate recordkeeping, demonstrating attention to detail and organizational skills
- Provided elevated customer service and maintained confidentiality of student records, aligning with college policies and procedures
- Collaborated with cross-functional teams to coordinate graduation ceremonies and ensure compliance with legislative requirements.
Education
Bachelor of Arts -
Berea College
Berea, KYSkills
- Strong project management skills
- Excellent written and verbal communication skills
- Proficient in Salesforce and other job-related software programs
- Ability to juggle multiple assignments and meet deadlines
- Demonstrated ability to drive results with a sense of urgency and accuracy
- Knowledge of insurance, financial services, and academic administration
Timeline
Insurance Agent
Progressive
01.2023 - Current
Acquisitions Specialist
Discover Financial Services
01.2022 - 01.2023
Coordinator and Academic Advisor
Mount Carmel College of Nursing
08.2019 - 09.2020
Commercial Lines Associate Underwriter
Encova Insurance
07.2016 - 08.2019
Operations Manager
The Princeton Review
02.2014 - 07.2016
Program Coordinator
Columbus State Community College
09.2001 - 02.2014
Bachelor of Arts -
Berea College
Similar Profiles
Alexis RoughtAlexis Rought
Agency Service Representative at ProgressiveAgency Service Representative at Progressive
Earline ThomasEarline Thomas
Claims Phone Resolution Specialist at ProgressiveClaims Phone Resolution Specialist at Progressive
MORGAN DAVISMORGAN DAVIS
Claims Generalist at ProgressiveClaims Generalist at Progressive
Shaindia Grier-StillwellShaindia Grier-Stillwell
Insurance Agent at ProgressiveInsurance Agent at Progressive
CRYSTAL WRIGHTCRYSTAL WRIGHT
Staff RN - Per Diem at Mount Carmel FirstChoiceStaff RN - Per Diem at Mount Carmel FirstChoice