Cheryl Provost

Care Coach, February 2024-Present

• Piloted the hybrid role that merged behavior change coaching and care coordination functions for effective support of Noom Med partnerships.
• Facilitated patient care including communicating necessary information to clinicians for async appointments, aiding with pharmacy issues and requests, assisting and supporting insurance navigation.
• Supported our care coaching team as a prior authorization care coordinator, submitting documentation for prior authorizations, and communicating with the clinician, insurance company, or pharmacy as needed.
• Utilized patient EMRs, Looker, CoverMyMeds, and Jira in support of our patients.

Care Coordinator, October 2023-February 2024

• Facilitated patient care including communicating necessary information to clinicians for async appointments, aiding with pharmacy issues and requests, assisting and supporting insurance navigation.
• Labeled and categorized faxes to streamline prior authorization and pharmacy request workflows.
• Provided shadowing sessions to prepare BPO partners for new roles in care coordination.

Guide Coach, March 2021-October 2023

• Joined the guide role at its inception, which included working with the team to organize and develop that role, leveraging my organizational skills, as well as my passion for learning new things, troubleshooting, and improving policies and protocols.
• Was part of the experiment guide team where I was able to provide feedback and confidently share my ideas and findings with my team and leadership.

Goal Specialist, May 2020 - March 2021

• Provided behavior change support and coaching to our members.

• Prepared staff work schedules and assigned team members to specific duties.
• Managed daily operations of business, including hiring and training staff.
• Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
• Developed policies and procedures for the organization.
• Oversaw budgeting and financial management.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Utilized various software and tools to streamline processes and optimize performance.
• Maintained updated knowledge through continuing education and advanced training.