Cheryl Raquedan-Edora
Milpitas,CA
Summary
Certified Internal Auditor, Document Control Specialist, and Health and Safety Specialist offering 20+ years of experience in various industry settings. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Environmental Health and Safety Specialist
Milestone Technologies At Facebook
Fremont, CA
03.2017 - Current
- Monitored compliance of workers with applicable laws and regulations related to health and safety.
- Coordinated with other departments within the organization to ensure that all safety requirements are met.
- Wrote technical reports, data entry and queries into various safety and health databases.
- Trained new employees in proper safety procedures to minimize accidents with proper behaviors.
- Maintained and updated emergency response plans or procedures.
- Inspected or evaluated workplace environments, equipment or practices to verify compliance with safety standards and government regulations.
- Inspected specified areas to verify presence of fire prevention equipment, safety equipment and first-aid supplies.
- Recommended methods to reduce ongoing hazards with improved methods, processes and materials.
- Participated in business safety committee meetings and health and safety audits.
- Developed and maintained safety policies, procedures, and standards.
- Developed and created materials for new employee health and safety orientations.
- Developed programs designed to promote a safe work environment through education and awareness initiatives.
- Recognized by management for providing exceptional customer service.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Collaborated with others to discuss new opportunities.
- Understood and followed oral and written directions.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Completed day-to-day duties accurately and efficiently.
- Identified needs of customers promptly and efficiently.
- Planned and completed group projects, working smoothly with others.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Medical Office Manager
South Bay Retina
San Jose, CA
01.2001 - 04.2024
- Coordinated with insurance companies to verify coverage of services rendered.
- Recruited qualified candidates for open positions within the practice when necessary.
- Created and revised systems and procedures by analyzing operating practices, recordkeeping systems and forms control.
- Performed administrative tasks such as preparing correspondence or maintaining personnel files.
- Maintained and managed filing, chart keeping and organizational systems for practice.
- Reviewed employee time sheets for accuracy before submitting them for payroll processing.
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
- Supervised patient billing, collection and financial counseling and assisted with cash posting.
- Maintained accurate patient data, including medical history, laboratory results, billing information and other relevant documents.
- Determined staffing requirements, interviewing, hiring and training new employees.
- Monitored office supplies to replenish needed inventory before depletion.
- Pitched in to help with office tasks during busy periods and staff absences.
- Managed accounts receivable for the practice, ensuring timely payments from insurance companies and patients.
- Managed busy calendar for executive team, planning and preparing meetings and communications.
- Provided support to physicians by organizing patient charts prior to scheduled appointments.
- Performed data entry and processing into system databases and troubleshot minor computer issues.
- Organized seminars and workshops intended to educate staff members on new technologies or industry best practices.
- Managed staff scheduling and set patient scheduling policy.
- Assisted in resolving conflicts between staff members and addressing any issues that arose related to patient care or safety concerns.
- Oversaw day-to-day operations of the front desk area to ensure efficient flow of patients through check-in and checkout processes.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Scheduled appointments for patients in accordance with their individual needs and preferences.
- Monitored inventory levels of supplies necessary for daily operations of the office.
- Developed and implemented office policies and procedures while adhering to HIPAA and OSHA regulations.
- Handled telephone inquiries from patients regarding appointment scheduling or general questions about the practice's services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Internal Quality Auditor
Valin Corporation
San Jose
08.2010 - 03.2016
- Performed internal audits of quality systems and procedures to ensure compliance with ISO 9001 regulations.
- Conducted detailed reviews of documents, records, and reports to evaluate effectiveness of quality management system.
- Inspected, tested and measured materials for conformance to specifications and regulatory requirements.
- Monitored employee performance to ensure adherence to established standards and procedures.
- Matched arriving materials with purchase orders, submitted discrepancy forms as necessary.
- Built relationships with customers to facilitate communication.
- Produced official reports of findings to meet regulatory standards and assist senior leadership with improving operations.
- Notified supervisors or other relevant personnel of test or production issues.
- Planned and performed bi-annual and annual audits of business, manufacturing, and inventory practices.
- Verified that company policies and procedures were being followed correctly by personnel.
- Highlighted compliance issues for management team.
- Developed corrective action plans for non-conforming products or services as needed.
- Laid out suggestions to improve quality controls and operations standards.
- Outlined standardized procedures for company inspections and process reviews.
- Designed quality guidelines and procedural manuals to communicate important information with end users.
- Made travel plans and conducted assessments at clients' facilities.
- Reviewed product specifications, test results, inspection reports, or other information sources.
- Read blueprints and manuals to determine test procedures or adjustment methods.
- Conducted risk assessments to identify areas for improvement in the organization's quality control processes.
- Marked materials with grade or acceptance status.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Understood and followed oral and written directions.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Compared product and materials colors, shapes, textures and grades with predetermined templates.
- Assisted in creating new processes, guidelines, and documentation related to quality assurance activities.
Document Control Specialist
Engineered Solutions Group
Sunnyvale, CA
04.2004 - 02.2009
- Provided support to internal stakeholders regarding document control protocols and procedures.
- Maintained database containing purchasing, suppliers and personnel information.
- Utilized document control database system to allow for better tracking and revision identification.
- Created periodic status updates related to document control activities and provided feedback to project teams.
- Organized, maintained and safeguarded files and databases.
- Conducted regular audits of documents for accuracy, consistency, and completeness.
- Set up, optimized and enforced consistent document management policies.
- Managed the release of confidential information in accordance with legal regulations.
- Set up documents for individual projects based on specifications.
- Identified process gaps, determined solutions and implemented updates to drive efficiency improvements.
- Converted documents for specific personnel or project needs.
- Responded quickly to requests from internal customers regarding the status of their documents or projects.
- Ensured that documents met all quality requirements before being released for distribution or use.
- Completed documents and work requests according to company standards.
- Resolved discrepancies between versions of documents prior to their approval or release.
- Provided technical assistance when needed in order to troubleshoot any issues related to document control operations.
- Assisted with the development of new documentation systems, processes, and templates.
- Monitored progress of projects to ensure timely completion of documentation tasks.
- Delivered detailed project management control documents for key project oversight.
- Performed data entry into various databases used for tracking document revisions.
- Reviewed and verified project documents for completeness, format and compliance with contract requirements.
- Filed accurate weekly, monthly, quarterly regulatory paperwork and maintained organization to support smooth audit processes.
- Maintained an updated library of all current corporate documents including manuals, forms, policies.
- Kept documents moving in proper flow by applying strong organizational, planning and multitasking abilities.
- Developed electronic, CD and hardcopy data books.
- Monitored due dates for drawings, specifications and technical manuals.
- Provided detailed project management control documents for oversight of key projects.
- Managed document processes through scanning, filing and transmitting while following all standard procedures.
- Submitted project documentation to management for approval, transmitting approved documents to customer.
- Coordinated document reviews and approvals between departments.
- Destroyed obsolete and outdated records using company-mandated procedures.
- Collaborated with other departments on the implementation of new processes or systems related to document control.
- Utilized imaging systems to store records into remote storage.
- Prepared reports on document control activities as required by management.
- Administered document access and revision rights to personnel to maintain documentation integrity.
- Kept electronic content legal, secure and accessible for relevant internal and external parties.
- Reviewed document control records for accuracy and completeness.
- Uploaded documents to control sites, tracked transmittals and coordinated revisions.
- Worked closely with stakeholders to maintain and resolve document and drawing issues.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Planned and completed group projects, working smoothly with others.
- Completed day-to-day duties accurately and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Understood and followed oral and written directions.
Education
High School Diploma -
Milpitas High School
Milpitas, CA06-1992
Some College (No Degree) - Computer And Information Sciences
Mission College
Santa Clara, CASkills
- Critical Thinking
- Hazard Identification
- Root Cause Analysis
- Program Development
- Problem-Solving
- Google Drive
- Clerical Support
- Verbal Communication
- Customer Service
- Quality Assurance
Affiliations
- Health and fitness
- Digital Marketing on Social Media
Languages
English
Professional
Tagalog
Limited
Spanish
Elementary
Accomplishments
- Earth Week Champion
- Wiki Editor
- Knowledge and Training Awards
- Excellent Customer Service
Certification
- ISO 9001 Certified Internal Lead Auditor (Cert # 252529-135161)
References
References available upon request.
Timeline
Environmental Health and Safety Specialist
Milestone Technologies At Facebook
03.2017 - Current
Internal Quality Auditor
Valin Corporation
08.2010 - 03.2016
Document Control Specialist
Engineered Solutions Group
04.2004 - 02.2009
Medical Office Manager
South Bay Retina
01.2001 - 04.2024
High School Diploma -
Milpitas High School
Some College (No Degree) - Computer And Information Sciences
Mission College
- ISO 9001 Certified Internal Lead Auditor (Cert # 252529-135161)
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