Cheryl Rawlings
Bella Vista,AR
Summary
Dependable, hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
35
35
years of professional experience
Work History
Customer Service Representative
CSI (Customer Service Intelligence)
10.2022 - 03.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information to dealerships.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed rapport with customers through active listening skills.
- Handled customer feedback and suggestions courteously and professionally.
Member Service Representative
Barton County Electric Cooperative
11.1988 - 01.2019
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Partnered with other departments facilitating smooth resolution of complex cases resulting in improved member experience.
- Supported the onboarding process for new members, explaining benefits and assisting with paperwork completion.
- Maintained and managed customer files and databases.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Connors State College
Warner, OKHigh School Diploma -
Vian High School
Vian, OKSkills
- Highly dependable
- Excellent attention to detail
- Data/Entry Collection
- Account/Call Management
- Customer Relations
- Active Listening
- Fast Learner
- Filing
- Payment Processing
Timeline
Customer Service Representative
CSI (Customer Service Intelligence)
10.2022 - 03.2024
Member Service Representative
Barton County Electric Cooperative
11.1988 - 01.2019
Connors State College
High School Diploma -
Vian High School