Hi, I’m
Cheryl Reed
Healthcare Leadership and Program Development
Lee's Summit,MO
Summary
Dynamic Behavioral Health Leader with a proven track record, excelling in strategic planning, program development, and team management. Adept at fostering community relations and enhancing customer satisfaction, I leverage my expertise in crisis intervention and strong leadership skills to drive operational excellence and support overall success. Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
28
years of professional experience
6
Certification
Work History
Prevailing Pathways
Behavioral Health Consultant, Holistic Practitioner
11.2024 - Current
Job overview
- Successfully assisting clients in achieving targeted goals through proven behavioral coaching curriculum
- Utilized problem-solving skills to identify potential issues and develop solutions accordingly.
- Participated in quality improvement initiatives aimed at optimizing client outcomes and satisfaction levels.
- Developed educational materials for use in professional trainings related to treating specialty populations.
- Collaborated with multidisciplinary team members to ensure comprehensive care for VA/military populations.
- Evaluated effectiveness of clinical programs on clients' progress in resolving identified problems and moving towards defined objectives.
- Coordinated or directed employee workshops, courses, or training about mental health issues.
- Facilitated challenging conversations around difficult topics related to personal growth and development.
- Provided customized plans that incorporated both short-term and long-term objectives.
- Assisted clients in developing actionable steps towards achieving life balance through goal setting activities.
- Facilitate holistic therapy sessions targeted to complex Veteran population
- Coached clients on developing healthier behaviors related to stress management, sleep hygiene, and interpersonal relationships.
Discovery Behavioral Health
Vice President of Substance Use Disorder Division Operations
05.2024 - 11.2024
Job overview
- Participated in Monthly Operating Reviews (MOR)
- Managed national Military/Veteran/DoD business development & case management team
- Developed growth plans by identifying key targets.
- Provided leadership in developing corporate vision, mission, values, and culture.
- Oversaw the development of long-term goals, objectives, policies, procedures, and systems.
- Developed and implemented innovative strategies to improve operational performance and increase profitability across the SUD division.
- Supervised work of department managers to verify high quality results.
- Developed and implemented clinical strategies to drive revenue growth and market expansion.
- Provided strategic leadership and direction to achieve organizational goals and objectives.
- Demonstrated strong ethical leadership and upheld high standards of conduct and professionalism.
- Identified opportunities for innovation and process improvement to drive operational efficiency and effectiveness.
- Established and maintained a culture of accountability, integrity, and excellence throughout organization.
- Interpreted and enforced policies and regulations to maintain alignment with corporate objectives.
- Monitored EMR to track patient care and ensure regulatory compliance
- Utilized CMR to track referral volume, conversion rates, and opportunity for training to enhance growth
- Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
- Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
Acadia Healthcare
Corporate Sr Dir of Clinical Operations & Sr Dir of Military Affairs
05.2015 - 05.2024
Job overview
- Directed strategic planning efforts that enabled the organization to achieve its short-term goals while positioning itself for long-term success.
- Streamline workflows and identify areas of risk and opportunity
- Ensure compliance with organizational and regulatory guidelines
- Lead the development and delivery of standard and ad hoc reporting and analysis of operational metrics
- Public Speaking: educational awareness trainings to active US military, VA, and national Veteran entities.
- Subject Matter Expert for VA CCN and Tricare related business.
- Developed collaborative relationships with Veteran non-profit entities and acted as ongoing liaison.
- Managed National Military/Veteran Business Development Team, increasing specialty program development and specialty census by over 700%.
- Fostered a culture of collaboration and innovation among all departments within the organization.
- Implemented effective management practices during times of organizational growth or restructuring.
- Utilized data-driven decision-making approaches when evaluating potential solutions or courses of action.
- Implemented strategies for improving organizational efficiency, productivity, and profitability.
- Built and led high-performing teams with diverse skillsets and experiences.
- Retained top talent through effective leadership, mentorship, and clear career paths.
- Led departmental transformation initiatives, aligning resources and processes with strategic objectives.
- Addressed and resolved client or customer inquiries to foster superior standards of service.
- Developed training modules utilized for teams professional development.
- Implemented processes to ensure compliance with applicable laws, regulations, standards, policies, and procedures relating to behavioral healthcare management services.
- Collaborated with cross-functional teams to ensure quality patient care delivery in accordance with established standards.
- Analyzed data from various sources to identify trends in clinical operations performance metrics.
- Maintained up-to-date knowledge of industry trends related to behavioral healthcare advances
- Developed and implemented operational strategies to improve clinical operations efficiency and effectiveness.
- Identified areas for cost reduction within the department while maintaining or improving quality of care.
- Managed multiple projects simultaneously while staying within deadlines.
- Spearheaded new business development initiatives that drove revenue growth.
- Demonstrated strong ethical leadership and upheld high standards of conduct and professionalism.
- Implemented strategic goals and initiatives to align company with mission, values, and vision.
- Designed innovative approaches to optimize workflow, streamline procedures, and enhance customer service satisfaction levels.
- Assisted in new facility start up projects..
- Assisted in the development of new veteran services programs based on current needs assessment data.
- Supported the planning and execution of projects, implementations, pilots, and initiatives
- Assisted in tracking of timelines, milestones, deliverables in collaboration with project managers
- Created and delivered executive level presentations that identify key insights and key actions that support strategy and business objectives
- Managed and addressed inquiries from internal/external stakeholders professionally and efficiently
- Monitored EMR to track patient care and ensure regulatory compliance
- Utilized CMR to track referral volume, conversion rates, and opportunity for training to enhance growth
- Self-motivated, with a strong sense of personal responsibility.
DoD Contractor converted GS Employee/USAF Air National Guard Psychological Health Program
Regional Psychological Health Program Director
10.2010 - 06.2015
Job overview
- Licensed clinician providing ongoing targeted education to staff and service members
- Supervised licensed clinicians at 21 ANG military bases in the North Central Region
- Behavioral Health and Substance Use SME (Subject Matter Expert) Consultant to Bomb Wing Command
- Assisted commanders, supervisors, and SARC (Sexual Assault Response Coordinator) in understanding the interface between behavioral health and operational efficiency, and helped develop and apply behavioral health solutions to functional/operational problems
- Assisted in standing up of Psychological Health Program in ANG bases across the US
- Performed a range of functions to assist Service Members in preventing, assessing, and resolving the full range of personal, domestic, and mental health related problems to optimize health, productivity and operational readiness
- USAF Suicide Prevention Program Manager (SPPM) and Master Resiliency Program Trainer (MRT).
- Established and Chaired Wing IDS (Informational Delivery System) and CAIB member.
- Led team meetings to ensure effective communication between departments and timely execution of tasks.
- Utilized strong organizational skills to prioritize workloads, meet deadlines, and exceed expectations.
- Monitored regional incidents and submitted After Action Reports (AAR) to senior management.
- Cultivated strong relationships with external partners, building strategic collaborations.
- Performed personnel duties, such as hiring staff, onboard training, and evaluating work performance.
- Established positive relationships with clients and leadership built on trust, respect and safety.
- Implemented trauma informed approaches when working with those who have experienced traumatic events.
- Utilized crisis intervention techniques to deescalate acute situations.
- Track timelines, milestones, deliverables in collaboration with leadership and workstreams
- Create and deliver command level presentations that identify key insights and key actions that support strategy and business objectives
- Manage and address inquiries from internal/external stakeholders professionally and efficiently
Education
University of MO-Kansas CityMO-Kansas City, MO
Master of Social Work
05.2004
University of MO-Kansas CityMO-Kansas City, MO
Bachelor of Arts from Sociology
05.1998
University of MO-Kansas CityMO-Kansas City, MO
Bachelor of Arts from Criminal Justice
05.1998
Skills
- Executive leadership
- Clinical Leadership
- Organizational strategy development
- Public relations management
- Specialized trauma intervention
- Market expansion strategies
- Empathetic dialogue techniques
- Ethical professionalism
- Crisis management expertise
- Trustworthy execution
- Program development
- Multicultural competence
- Interpersonal and written communication skills
- Adaptability and flexibility
Certification
- LCSW, currently expired
- RDAC, currently expired
- ASSIST
- Certified Life Coach
- Certified Hypnotherapist
- Certified Access Consciousness Facilitator
- Reiki Facilitator
- Intuitive Energy Practitioner
References
Ruffin Brown, COL (Ret)
US Army retired
Phone Number 410-608-2779
Valerie Kading, Acadia Healthcare
VP Clinical Services
Phone Number 520-591-3117
William Gonzalez, Federal Bureau of Investigation
Associate Chief Security Officer
Phone Number 256-678-5017
Randall Goldberg, Acadia Healthcare
Senior VP of Marketing
Phone Number 215-356-2580
Scott Wilson, USAF Wounded Warrior Program
Chief, Care Management Branch
Phone Number 726-243-4332
Timeline
Behavioral Health Consultant, Holistic Practitioner
Prevailing Pathways
11.2024 - Current
Vice President of Substance Use Disorder Division Operations
Discovery Behavioral Health
05.2024 - 11.2024
Corporate Sr Dir of Clinical Operations & Sr Dir of Military Affairs
Acadia Healthcare
05.2015 - 05.2024
Regional Psychological Health Program Director
DoD Contractor converted GS Employee/USAF Air National Guard Psychological Health Program
10.2010 - 06.2015
University of MO-Kansas City
Bachelor of Arts from Sociology
University of MO-Kansas City
Bachelor of Arts from Criminal Justice
University of MO-Kansas City
Master of Social Work
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