Cheryl Richardson
Vancouver,WA
Summary
To utilize my expertise in medical office operations, customer service, and administrative duties to contribute to the success of a healthcare organization.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Care Coordinator
UnitedHealth Group
05.2023 - Current
- Completes telephonic outreach to members utilizing auto-dialer and manual dialing
- Receive inbound calls from members and transfers from other departments
- Influences member to fully complete the Pre-Visit Assessment
- Ask member assessment questions and actively listen to member responses
- Accurately document demographic and medical history information in the Pre-Visit assessment
- Ensures member has access to Primary Care Provider (PCP)
- Identifies and documents gaps in care, preventative screenings, allergies, and surgeries
- Provides excellent customer service to both members and providers
- Consistently meets metrics, for quality, productivity, and outcomes
- Constantly maintains schedule adherence and good attendance
- Maintains confidential health information according to state and federal regulations including HIPAA
Office Assistant
Robert Half-Local Government
12.2022 - 04.2023
- Assist clients with filling out forms over the phone for gift care program, (American Rescue Plan Act) answer questions and provide resources about the program, verify forms are complete and inquire about missing information from the applicants, cross-check eligibility for the program and coordinate the process to the Analysts
- Follows all guidelines and policies within Health Department Standards, including HIPAA.
Administrative Assistant
Robert Half-Local Engineering Firm
09.2022 - 01.2023
- Answer and direct phone calls
- Organize and schedule appointments
- Plan meetings and take detailed minutes
- Write and distribute email, correspondence memos, letters, faxes and forms
- Assist in the preparation of regularly scheduled reports
- Develop and maintain a filing system
- Update and maintain office policies and procedures
- Order office supplies and research new deals and suppliers
- Maintain contact lists
- Book travel arrangements
- Submit and reconcile expense reports
- Provide general support to visitors
- Act as the point of contact for internal and external clients.
Administrative Assistant
Robert Half-Engineering Firm
09.2022 - 12.2022
- Project management for archiving, scanning, and shredding documents for multiple departments
- Maintaining and stocking office facility
- Email correspondence in Microsoft Outlook
- Order/data entry
- Reception-answer and route calls, visitor check in.
Specimen Processing Technician/Administrative Assistant
Integrity Safety Services
10.2019 - 09.2020
- Used Excel, Word, Quickbooks, and proprietary software on a daily basis
- Maintained clients' confidentiality
- Met shipping and mailing deadlines
- Assisted patients with filling out paperwork and ensured compliance
- Checked clients in and out of computer-based training (OSHA)
- Occupational health testing, (pulmonary function, respirator fit and audiometric testing)
- Answered and routed all incoming calls
- Completed data entry, filing and account receivable/payables: invoicing, check runs, matching invoices and reconciliations
- Process accounts receivables
- Revenue cycling
- Insurance Billing.
Caregiver
Taylor Residence
01.2015 - 09.2019
- Coordinated transportation to medical appointments and social events
- Meal planning and preparation
- Ensured dietary restriction were met
- Managed medication and communicated changes to nursing staff.
Store Manager
Hickory Farms
10.2012 - 01.2015
- Trained and developed sales associates, managed inventory and loss prevention
- Ensure adherence to company set guidelines and policies
- Recruit, interview, on board new hire associates
- Retail sales, run Point of Sale System
- Cash handling, prepare daily bank deposits.
Skills
- Call center (10 years)
- Clerical Experience (10 years)
- Loss Prevention (3 years)
- Microsoft Outlook (10 years)
- QuickBooks (5 years)
- Accounting (5 years)
- Epic (5 years)
- Medical Records (5 years)
- Epic
- Accounts Payable (10 years)
- Administrative experience (10 years)
- Accounts Receivable (5 years)
- E house calls (1 year)
- Management (5 years)
- EMR Systems (5 years)
- Patient Care (5 years)
- Microsoft Office Suite (10 years)
- Medical Terminology (5 years)
- HIPAA (5 years)
- E-House Calls (1 year)
- Google Doc (5 years)
- Microsoft Teams (5 years)
- Insurance Verification (5 years)
- Genysys-Interaction Connect-Internet Phone (2 years)
- Cisco routers (1 year)
- Revenue Cycling (5 years)
- Medical Office Experience (5 years)
- Medical Scheduling (5 years)
- Office Administration (10 years)
- Credentialing (5 years)
- Data Entry (10 years)
- Customer service (10 years)
- Leadership
- Supervising experience
Certification
- Career Works Medical Certificate, 05/01/21, 07/01/21, Eight week training course included: HIPAA training, healthcare software, electronic health records and medical office practices.
- Medical Terminology, 07/01/21, 09/01/21, Training on anatomical and physiological terms frequently used within the healthcare community and pathology, disease, patient care, medical equipment, and psychology.
- Certified Administrative Assistant, 01/01/22, 03/01/22, Training included instruction on office procedures, communication methods, time management techniques, customer service skills, organizing files, scheduling appointments, preparing reports, handling customer inquiries and other duties.
- Pre-License Certificate of Complete Pre-License Property and Casualty Insurance, 05/01/22, 08/01/22, 80 hours of training in the procedures and laws for obtaining a Property and Casualty Insurance License.
Timeline
Senior Care Coordinator
UnitedHealth Group
05.2023 - Current
Office Assistant
Robert Half-Local Government
12.2022 - 04.2023
Administrative Assistant
Robert Half-Local Engineering Firm
09.2022 - 01.2023
Administrative Assistant
Robert Half-Engineering Firm
09.2022 - 12.2022
Specimen Processing Technician/Administrative Assistant
Integrity Safety Services
10.2019 - 09.2020
Caregiver
Taylor Residence
01.2015 - 09.2019
Store Manager
Hickory Farms
10.2012 - 01.2015