Cheryl Richardson
West Haven,CT
Summary
Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management. Offers successful career history comprising more than 5 years.
Hardworking brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members.
Offers excellent skills in patient relations and office management. Skilled using Epic, EHR to manage heavy flow of patients weekly. Organized and accurate in managing patient flow.
Overview
15
15
years of professional experience
Work History
Data Entry Clerk
West Haven Board Of Education
02.2020 - Current
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Sorted documents and maintained organized filing process.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
PCA /Office Assistant
Wellness Homcare
02.2015 - 03.2020
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Marketing for Client Homecare. Meeting with Social Workers, Clients, Families and Agencies.
- Scheduling
- Maximized patient satisfaction by helping individuals carry out personal tasks such as transferring, bathing, toileting, grooming.
- Meal Prep, Errands, Assisting to Medical Appointments, Recreation, Medication Reminders
Receptionist
Southern CT Agency On Aging
01.2016 - 11.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
Clinical Receptionist 2
Yale University
02.2009 - 05.2013
- Coordinated patient scheduling, confirming appointments, check-in, check-out, payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and exceptional customer service to patient and providers.
- Checked patient insurance, demographic, and health history to keep information updated.
- Answering telephone calls, assessing urgency of and providing assistant and directing call to appropriate person by contacting physician/ nurse based on urgency.
- Building providers master schedule and clinical calendars. Scheduling Physician appointment, Lab appointments and Chemotherapy appointments.
- Obtaining new patient information and scheduling new patient appointment.
Education
GED -
West Haven High School
West Haven, CT05.2009
Skills
- Medical Records
- File Management
- Requisitions
- Scheduling
- EPIC emr
- Excel
- Microsoft
- Google Drive/Classroom
- Maintains Confidentiality
- Professional and Mature
- Meticulous Attention to Detail
- Data Accuracy
- Multi-Line Phone Proficiency
- Document Scanning
- Insurance Eligibility
- Office Administration
- HIPPA
Timeline
Data Entry Clerk
West Haven Board Of Education
02.2020 - Current
Receptionist
Southern CT Agency On Aging
01.2016 - 11.2016
PCA /Office Assistant
Wellness Homcare
02.2015 - 03.2020
Clinical Receptionist 2
Yale University
02.2009 - 05.2013
GED -
West Haven High School
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