Cheryl Roberts

Answering incoming patient calls, screening, and routing phone calls to appropriate agents/departments within a 3-person team. New patient and establish patient scheduling, chart prepping, and back up for front desk check in/out, and Insurance/financial prep. Multitask in a environment with high volume and immediacy needs requiring independent decision making and sound judgment to prioritize work and ensure appropriateness and timeliness of each patient's care. Customer driven, works well in a team setting, and have good communication skills.

• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Checked patient insurance, demographic, and health history to keep information current.
• Helped patients complete necessary medical forms and documentation.
• Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
• Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
• Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.

• Scheduled appointments with specialists on behalf of clients.
• Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
• Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
• Processed referral requests from patients, doctors and other health care professionals.
• Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
• Improved departmental workflow by assisting colleagues with tasks such as appointment scheduling or insurance verification when needed.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Responded to inquiries from callers seeking information.
• Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.