Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cheryl Robertson

Amarillo,TX

Summary

Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs. Talented Owner with excellent marketing, customer service and facility oversight skills and more than 8 years of experience. Highly effective and comfortable working with people at all levels in organization. Results-driven Co-Owner/Operator with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations. Enthusiastic business leader with dynamic experience planning, leading and improving activities to support successful business operations. Strategic in developing policies, managing staff and developing new revenue streams. Focused on motivating staff and working with diverse personality types to drive improvements. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Results-driven Co-Owner/Operator bringing 8+ years of experience in Pet Cremation operations. Focused on boosting team productivity and increasing profits by proactively managing and improving operations. Proficient in overseeing accounting, compliance and records management. Ambitious Managing Director with excellent verbal and written skills. Highly effective at promoting positive relationships and building capable teams. Track record of improving overall operations, reducing overhead and increasing corporate value.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Co-Owner/Operator

Heaven's Rainbow Bridge
Amarillo, Texas
09.2013 - Current
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Created and monitored promotional approaches to increase sales and profit levels.
  • Reconciled daily sales, returns and financial reports in QuickBooks.
  • Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
  • Optimized team hiring, training and performance.
  • Maintained up-to-date administrative records to monitor operational conditions.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Devised processes to boost long-term business success and increase profit levels.
  • Trained and developed team members to build human capital.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.

Senior Low-Income Advocate

Xcel Energy
Amarillo, Texas
07.1992 - 09.2013
  • Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
  • Collected, arranged and input information into database system.
  • Gathered, organized and input information into digital database.
  • Generated reports detailing findings and recommendations.
  • Developed and updated tracking spreadsheets using Excel.
  • Developed reporting and insights for investor relations meetings.
  • Provided reporting for yearly forecast analysis and ad-hoc reporting in support of decision-making.

Education

High School Diploma -

Amarillo High School
Amarillo, TX
05.1984

Skills

  • Portfolio Management
  • Industry Expertise
  • Executive Leadership
  • Change and Growth Management
  • Effective Communicator and Public Speaker
  • Operational Analysis
  • Integrity and Transparency
  • Leadership and People Development
  • Employee Motivation and Performance
  • Issue Identification
  • Inventory Optimization
  • Evaluating Suppliers
  • Vendor Negotiations
  • Operational Efficiency and Safety
  • Intuit QuickBooks
  • Reducing Costs
  • Supplier Relations
  • Accounts Payable and Accounts Receivable
  • Managing Employee Relations
  • Analytical and Critical Thinker
  • Project Oversight
  • Approachable and Outgoing
  • Quality Control Planning
  • Complex Problem-Solving
  • Management Team Leadership
  • Tradeshow Events

Certification

  • Certified Co-Owner/Operator, Heaven's Rainbow Bridge - 8 years.

Timeline

Co-Owner/Operator

Heaven's Rainbow Bridge
09.2013 - Current

Senior Low-Income Advocate

Xcel Energy
07.1992 - 09.2013

High School Diploma -

Amarillo High School
  • Certified Co-Owner/Operator, Heaven's Rainbow Bridge - 8 years.
Cheryl Robertson