Cheryl Robertson
Overview
31
31
years of professional experience
Work History
Administrative Assistant
Geary Community Hospital Rural Health Clinic
Junction City, KS
11.2015 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting patients for high volume patient appointments and phone calls..
- Organized paperwork such as charts and reports for office and patient needs.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Documented patient updated information, insurance details to facilitate smooth appointments and payment processing.
- Emailed to Medical teams documentation of prescription refills and Pharmacy information for Six Providers.
- Supported office staff and operational requirements with administrative tasks.
- Conducted insurance verification and scanning of Cards to insure accurate processing of claims.
Administrative Office Manager
Junghans Agency
Junction City, Kansas
05.1991 - 09.2015
- Managed 700+ residential units to include Single family homes , duplexes, Town house units, Apartment Building and Mobile Home Communities.
- Work with tenants, process applications, complete credit reports to effectively gain the most qualified tenants for the owners property.
- Worked with tenants on developing, enforcing the rental agreement according to Kansas Landlord Tenant Act.
- Answer incoming phone calls and effectively respond to issues or questions from tenants, Vendors and owners.
- collect rent deposits and manage financial expenses, budgeting and reporting to Owners: reporting includes keeping financial records from property operations, creating monthly and yearly operating reports.
- Professionally resolve tenant complaints and property concerns; proven effective and efficient emergency and after hour issues (on call 24/7)
- Facilitate property maintenance issues , scheduling maintenance work orders with maintenance personnel or private contractors. Worked closely with City inspectors, Military Inspectors and Law Enforcement.
- Executed Legal Eviction Notices to delinquent tenants.
- Move in and Move out inspection process, Security Deposit resolutions.
- Maintain Office Bank accounts for investments, Payroll, and Monthly expenses.
Education
High School Diploma -
Junction City Sr High School
Junction City, KS05.1978
Skills
- Multi-Line Telephone Systems
- Computers and Technology
- Document and File Management
- Multitasking and Time Management
- Office Equipment Operation
- Strong Organizational Skills
- Employee Communications
- Mail Management
- Cash Deposit Preparation
- Strong Patient and Tenant Relations
- Correspondence Writing
- Advanced MS Office , Citrix, Change Healthcare Clearance, Basys Processing MD Toolbox, KMAP and WEBIZ Knowledge
- Reception Duties
- Call Prioritization
- Cash Drawer Management
- Directing Callers
- Mail Routing and Distribution
Timeline
Administrative Assistant
Geary Community Hospital Rural Health Clinic
11.2015 - Current
Administrative Office Manager
Junghans Agency
05.1991 - 09.2015
High School Diploma -
Junction City Sr High School
Similar Profiles
Kimberly StaleyKimberly Staley
Clinically Certified Medical Assistant at Faith Community Rural Health ClinicClinically Certified Medical Assistant at Faith Community Rural Health Clinic
Heather BookerHeather Booker
LVN at Faith Community Hosp. | Faith Rural Health ClinicLVN at Faith Community Hosp. | Faith Rural Health Clinic
Courtney MoberleyCourtney Moberley
Family Nurse Practitioner at Madison Parish Hospital Rural Health ClinicFamily Nurse Practitioner at Madison Parish Hospital Rural Health Clinic
SANGEETHA VADAKKEDATHSANGEETHA VADAKKEDATH
Administrative Assistant at George Street Post OfficeAdministrative Assistant at George Street Post Office
Joyce Simbo MushiJoyce Simbo Mushi
Administrative assistant at AFIIAAdministrative assistant at AFIIA