Summary
Overview
Work History
Education
Skills
Timeline
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Cheryl Robinson

Fort Worth,TX

Summary

Detail-oriented, energetic and focused team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Willingness to take on added responsibilities to meet team goals. Reliable Medical and Administrative Clerk with experience receiving, routing, filing and delivering wide range of medical and administrative documentation.

Overview

13
13
years of professional experience

Work History

Senior Customer Care Associate

DXC Technology, CSC
10.2022 - Current
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues effectively.
  • Streamlined communication channels for improved customer experience and increased loyalty.
  • Communicated with clients regarding life insurance and annuity account services, statements, and balances.
  • Managed over 40 inbound calls while maintaining exceptional service quality and professionalism.
  • Reduced call escalations by proactively addressing concerns and offering effective solutions before need arose for higher-level intervention.
  • Navigated multiple computer systems and applications to find information.

Seasonal Tax Support Specialist/Lead

INTUIT
12.2017 - 04.2022
  • Work remotely Assisting clients and agents with complex tax situations, ensuring compliance with all applicable regulations.
  • Troubleshoot and Served as trusted advisor to clients, answering questions about tax implications of various financial decisions.
  • Oversee and assist customer service agents with customer's inquiries.
  • Conducted in-depth research on tax laws to stay current on changes and provide best advice to clients.
  • Managed over 50 of client inquiries during peak tax season, maintaining high level of professionalism and responsiveness.
  • Prepared accurate tax returns for individuals and businesses, adhering to strict deadlines and regulatory requirements.

Seasonal Member Service Representative

BROADPATH HEALTHCARE SOLUTIONS
11.2018 - 02.2019
  • Responsible for verifying member coverage's, benefit types, eligibility dates, and claim payment/statuses for providers.
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
  • Estimate member's out of pocket expenses for select procedures or services and go over explanations of benefits
  • Multitasking including effectively searching for and typing information on computer, navigate through multiple windows and screens quickly, and inputting information accurately while keeping pace with call.
  • Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.

Eligibility Administrative Assistant

CAREGIVER SERVICES INC
07.2018 - 11.2018
  • Manage Social Security Benefit weekly spreadsheet.
  • Responsible for entering data, updating excel spreadsheets and emailing Account managers as needed.
  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.

Administrative Assistant/Data Entry Clerk

AMTRUST FINANCIAL/WARRANTECH
05.2011 - 05.2018
  • Set up and enter data for pricing and premium rates for new extended warranty contracts accurately and efficiently.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure smooth integration into team.

Education

High School Diploma -

WESTERN HILLS HIGH SCHOOL
Fort Worth, TX
05.1998

Skills

  • Microsoft Outlook, Excel and Word
  • Type 40-45 WPM
  • Medical Terminology
  • Records Management
  • HIPAA Compliance and Regulations
  • Medicare and Insurance Eligibility
  • DocuSign and Document Scanning
  • QuickBooks and Tax Experience
  • Slack and Zoom
  • Leadership and Team Management
  • Data Entry and Clerical experience
  • 10 key typing
  • Exceptional Communication and Problem Solving
  • Account and Time Management
  • Payment and Paperwork Processing
  • Medical Billing and Coding

Timeline

Senior Customer Care Associate

DXC Technology, CSC
10.2022 - Current

Seasonal Member Service Representative

BROADPATH HEALTHCARE SOLUTIONS
11.2018 - 02.2019

Eligibility Administrative Assistant

CAREGIVER SERVICES INC
07.2018 - 11.2018

Seasonal Tax Support Specialist/Lead

INTUIT
12.2017 - 04.2022

Administrative Assistant/Data Entry Clerk

AMTRUST FINANCIAL/WARRANTECH
05.2011 - 05.2018

High School Diploma -

WESTERN HILLS HIGH SCHOOL

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Cheryl Robinson