Jacqueline Kuhn
Rowland,NC
Summary
Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Associate
Walmart
10.2022 - Current
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Correctional Sergeant
NC Department of Corrections
06.1999 - 04.2021
- Supervised dining hall, outdoor recreation area, vocational shop, and inmate housing unit.
- Supervised 14 employees and performance of tasks and managed 778 offenders.
- Completed daily work report sheets and delegated tasks to employees.
- Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
- Managed inmate housing assignments to maintain optimal safety levels within the institution.
- Improved staff performance by providing training and guidance on institutional policies and best practices.
- Conducted thorough investigations into allegations of misconduct or rule violations, resulting in fair disciplinary actions when necessary.
- Coordinated responses to critical incidents effectively ensuring minimal disruption to facility operations.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Cultivated and maintained climate of mutual respect with freedom from harassment and intimidation, to provide safe environment for staff and offenders.
- Verified all prison visitors carried proper identification and had no contraband before entering institution.
- Trained officers CRDT unarmed self defense.
- Trained to use OPUS
Correctional Officer
NC Department of Corrections
02.1992 - 06.1999
- Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Participated in ongoing professional development courses focused on understanding gang dynamics within prison settings to better identify and manage potential threats.
- Enforced rules and regulations to maintain order among inmates.
- Conducted routine and emergency head counts.
Education
High School Diploma -
West Robeson Senior High
Pembroke, NC06.1985
Skills
- Customer Service
- Time Management
- Attention to Detail
- Computer Skills
Certification
- Emergency Response to Terrorism, Basic Concepts Certificate - Federal Emergency Management Agency (FEMA).
- Certified Corrections Supervisor (CCS) - American Correctional Association.
- Cardiopulmonary Resuscitation (CPR) - American Heart Association or Red Cross.
- Substance Abuse Awareness for Correctional Supervisors– Substance Abuse and Mental Health Services Administration.
- Occupational Safety & Health Administration (OSHA) General Industry Safety and Health Certification – OSHA Training Institute or Authorized Providers.
- Diversity and Inclusion in the Workplace Certificate– Professional organizations focusing on workplace diversity initiatives.
- Gang Resistance Education And Training (G.R.E.A.T.) Officer Training Certificate – Bureau of Alcohol, Tobacco, Firearms and Explosives.
- Correctional Facility Emergency Preparedness Course Completion– Homeland Security Studies and Analysis Institute.
- Firearms Proficiency Certification - State Police or Department of Public Safety.
- Use of Force Training Certification – State Police Academies or Professional Law Enforcement Training Organizations.
- First Aid Certification - American Red Cross or St. John Ambulance.
- Chemical Agents Handling Certification - Manufacturer or Industry-Specific Training Providers.
- Security Threat Groups in Jails, Identification and Management Certificate – National Institute of Corrections.
- Automated External Defibrillator (AED) Use Certification - National Safety Council or American Red Cross.
- Self-Defense and Restraint Techniques Certification - Various Martial Arts Institutions or Defensive Tactics Training Centers.
- Prison Rape Elimination Act (PREA) Training Certificate – PREA Resource Center.
- Basic Life Support Certification (BLS)
- First Aid Certification
- Firearms Proficiency Certificate - State Police or equivalent state licensing authority.
- Gang Awareness and Identification Certification - Gang Resistance Education And Training (G.R.E.A.T.) program or similar.
- Inmate Discipline Program Training – American Correctional Association.
- Cultural Competency in Corrections Course – National Institute of Corrections.
- Self-Defense Training Certification - Various authorized training centers.
- High-Risk Transport Training – Department of Justice, Bureau of Prisons, or private high-risk transport education providers.
- Certified Corrections Officer (CCO) - American Correctional Association.
- Use of Force Training Certification - Various authorized training centers.
Timeline
Associate
Walmart
10.2022 - Current
Correctional Sergeant
NC Department of Corrections
06.1999 - 04.2021
Correctional Officer
NC Department of Corrections
02.1992 - 06.1999
High School Diploma -
West Robeson Senior High