Cheryl Roy

• Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping
• Recorded status and duties completed in log books for management
• Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness
• Took clients to doctor appointments and shopping

Light Housekeeping, Remind to take Medication, take clients to Doctor appointments, shopping and prepare meals. I go into their world and make it better. Trained in CPR. Very emphatic good listener excellent people skills.

• Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips
• Provided safe mobility support to help patients move around personal and public spaces

Proficient knowledge of Microsoft office products including Word and Excel and internet. Provide customer service via phone, email and internet. Processed application requests, maintenance, research, and customer banking center initiated requests through task related electronic systems. Performs clerical duties associated with compliance requirements. Understands basic accounting principles, can prepare general ledger entries and can prepare debit/credit entries to deposit accounts. Possess clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to bank employees and bank customers.

• Reviewed account and service histories to identify trends and issues
• Documented conversations with customers to track requests, problems and solutions
• Addressed customer service inquiries quickly and accurately

Insured superior experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. Asked open-ended questions to access customer needs. Assisted customer getting logged in online, resetting online id's and passwords. Authenticated Using security standards to keep their banking safe and secure.

• Trained 3 new employees each quarter in procedures and policies in order to maximize team performance

• Answered an average of 80 calls per day by addressing customer inquiries, solving problems. .
• Effectively communicated with technicians on a daily basis.
• Assisted customers by telephone. Cross trained and provided back up for other customer service representatives.
• Worked under strict deadline. Responded to service request and emergency call-outs.
• Served as the main liaison between customers and technicians.
• Directed calls to appropriate individuals and departments.
• Asked open-ended questions to assess customer needs.

• Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
• Organizational and data Base skills was a highlight in all jobs.
• Worked in a variety of departments in Accounts Payable, and Payroll.