Cheryl Rushing
Mayer,AZ
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Insurance industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
26
26
years of professional experience
Work History
Customer Care Analyst II
Mutual Of Omaha Insurance Company
08.2021 - Current
- Respond to and resolve customer requests through effective process and procedures.
- Share information with peers through learning, teaching and coaching, including side by sides, SME and mentorship.
- Perform service recovery techniques to resolve escalated issues.
- Effectively communicate with internal and external customers.
- Exceed expectations of service delivery and company goals as outlined.
- Perform administrative duties as needed.
Data Specialist III
Blue Cross Blue Shield Of AZ
03.1999 - 05.2021
- Enhanced data accuracy by implementing efficient data validation processes and automating manual tasks.
- Developed custom data analysis tools, empowering team members to make informed decisions based on accurate insights.
- Reduced errors in data entry by creating user-friendly templates and providing thorough training for staff members.
- Managed sensitive information responsibly, adhering to strict security protocols and maintaining confidentiality at all times.
- Consistently met deadlines and delivered high-quality work, demonstrating strong commitment to excellence in data management.
Education
General Education -
Casa Grande Union High School
Casa Grande, AZNo Degree - Medical Billing And Coding
Online Courses
Las Cruces, NM03.1998
Skills
- Receives, analyzes and processes incoming inquiries, communicating outcomes
- Supports with emphasis on listening, analyzing and resolving issues
- Effectively responds to and resolves customer requests by utilizing customer service & expanded product knowledge skill sets, systems, policies, procedures, regulations and other reference materials
- Provides exceptional customer service via multiple channels such as phone (to include inbound and outbound calls), written/email correspondence, etc
- Performs service recovery techniques to resolve requests and escalated concerns
- Provides compliant and easily understood resolution options with the desired outcome of creating a positive customer experience
- Develops and maintains effective working relationships with internal and external parties to include customers, team members, business partners and other stakeholders
- Actively participates in self-development opportunities with a willingness to learn new skills
- Provides insights and recommendations regarding process improvements, training and the quality of service delivery
- Information and knowledge sharing, resulting in team skill development and exceptional customer service delivery
Timeline
Customer Care Analyst II
Mutual Of Omaha Insurance Company
08.2021 - Current
Data Specialist III
Blue Cross Blue Shield Of AZ
03.1999 - 05.2021
General Education -
Casa Grande Union High School
No Degree - Medical Billing And Coding
Online Courses
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