Cheryl Rutan

Postmaster

United States Post Office

08.2017 - 11.2020

Assisted customers in determining proper postal service to align with individual needs.
Maintained a clean and organized post office environment, ensuring smooth daily operations and optimal working conditions for employees.
Managed all aspects of post office staffing, including hiring, training, scheduling, and performance management to ensure a high-performing team.
Monitored inventory levels to ensure adequate supplies were available for daily operations while minimizing waste from overstocking items.
Conducted periodic audits of financial records to maintain accuracy, transparency, and adherence to budgetary guidelines.
Ensured compliance with USPS regulations by regularly reviewing policies and procedures, maintaining up-to-date knowledge on relevant changes.
Collaborated with other postmasters in the region to share best practices, enhancing overall postal service quality.
Hired, trained, and evaluated performance of 24 employees.
Developed strong relationships with local businesses, promoting postal services and generating revenue growth.
Oversaw the successful integration of new technology into daily routines, increasing efficiency and accuracy of mail processing.
Enhanced customer satisfaction with prompt responses to inquiries and timely issue resolution.
Streamlined postal operations for increased productivity through effective staff training and resource allocation.
Established strong community presence by participating in local events and outreach programs, fostering positive relationships with local residents and businesses.
Implemented cost-saving measures that reduced operational expenses without compromising service levels or employee satisfaction.
Managed flow, operations and management services for daily post office visitors.
Boosted workplace morale through the implementation of employee recognition programs and regular team-building activities.
Increased revenue generation by optimizing retail offerings within the post office lobby area based on customer demand patterns.
Addressed safety concerns proactively by conducting frequent inspections of facilities and equipment, implementing necessary repairs or upgrades as needed.
Designed and maintained budget of over 350,000 to cut 8%.
Coordinated with law enforcement agencies to address any security concerns or incidents involving the post office, ensuring a safe environment for employees and customers.
Implemented environmentally friendly practices within the post office operations, reducing waste output and encouraging sustainable habits among staff.
Improved mail delivery efficiency by implementing innovative sorting and distribution processes.
Onboarded new employees with training and new hire documentation.
Controlled costs to keep business operating within budget and increase profits.