Summary
Overview
Work History
Education
Skills
Timeline
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Cheryl Sandridge

Troy,VA

Summary

Dynamic customer service professional with over 16 years of experience dedicated to enhancing client satisfaction and effectively resolving inquiries. Expertise in active listening, communication, and problem-solving fosters a positive experience for all customers. Proven ability to manage multiple tasks efficiently ensures meticulous attention to detail and organization. A strong commitment to building positive relationships and delivering exceptional service in every interaction drives success in customer-centric environments. Ready to leverage these skills to contribute significantly to the growth and success of an organization focused on outstanding customer experiences.

Overview

16
16
years of professional experience

Work History

Bookkeeper

Keswick Vineyards, LLC
12.2024 - Current
  • Communicate daily with owners and management team to assess overall financial health.
  • Correspond effectively with vendors and customers to resolve invoicing and payment discrepancies.
  • Maintain accurate financial records and prepare monthly financial statements.
  • Implement financial best practices to enhance operational efficiency.
  • Support budget preparation and monitor expenditures to ensure compliance.

Property Manager

P Paw Properties, LLC
02.2022 - 12.2024
  • Acted as primary contact and liaison for tenant and owner needs, ensuring prompt responses and effective communication.
  • Coordinated maintenance requests swiftly, enhancing tenant satisfaction and operational efficiency.
  • Managed rent payments and delinquencies, implementing strategies for timely collections.
  • Developed and maintained positive relationships with tenants and property owners, fostering a collaborative community.
  • Conducted regular property inspections, ensuring compliance with safety regulations and property standards.

Certified Shift Leader

Brinker International, DBA Chilis
09.2009 - 02.2022
  • Enhanced customer satisfaction by resolving guest inquiries promptly and professionally and handling escalated issues effectively.
  • Mitigated customer concerns with prompt and professional solutions, acting as the primary point of contact for guests during assigned shifts.
  • Managed and resolved conflicts calmly and professionally to ensure positive outcomes for guests and a cohesive team environment.
  • Optimized shift operations by collaborating with managers to forecast staffing and inventory needs, ensuring adequate resources were always available.
  • Streamlined communication between staff and management by relaying operational needs and resource requirements, which enhanced workflow.

Education

Associates of Arts -

St. Petersburg College
Tarpon Springs, FL
06.2016

Skills

  • Strong oral and written communication

  • Problem solving

  • Data entry

  • Phone etiquette

  • Typing

  • Customer service

  • Multitasking

  • Interpersonal communication

  • Empathy

  • Diligence

  • Time management

  • Adaptability and flexibility

Timeline

Bookkeeper

Keswick Vineyards, LLC
12.2024 - Current

Property Manager

P Paw Properties, LLC
02.2022 - 12.2024

Certified Shift Leader

Brinker International, DBA Chilis
09.2009 - 02.2022

Associates of Arts -

St. Petersburg College

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Cheryl Sandridge