CHERYL SEGRETO
Bartow,FL
Summary
Results-driven IT Project & PMO Leader with 19 years of experience in enterprise software and infrastructure implementations. Expertise in enhancing team performance, standardizing delivery frameworks, and managing high-visibility programs from inception to deployment. Skilled in stakeholder management and fostering continuous improvement to meet project objectives. Committed to mentoring teams and driving innovative solutions that contribute to organizational growth.
Overview
20
20
years of professional experience
Work History
Senior Manager, PMO
Kobie Marketing
01.2025 - Current
- Drive strategic planning, KPI development, and operational improvements across high-complexity programs.
- Led PMO governance and established delivery standards, templates, and methodologies organization-wide.
- Oversaw governance transitions and facilitated cross-functional alignment for successful enterprise loyalty implementations.
- Managed and coached PM teams, creating structured onboarding programs to enhance PM readiness within 30 days.
IT Software Senior Project Manager
Kobie Marketing
01.2016 - 01.2025
- Managed high-impact programs for GNC (5621 hrs), DSG (6193 hrs), and AMC Loyalty Evolution (1400 hrs) to enhance client loyalty initiatives.
- Achieved green status across all major milestones with zero critical delays, resulting in stakeholder satisfaction exceeding 90%.
- Delivered major enterprise loyalty implementations including Best Buy, GNC, Dick’s Sporting Goods, AMC Theatres, Wawa, and Subway.
- Completed Subway fast-track implementation in 4 months and under budget (1097 hours spent vs. 1827 estimated).
- Created and standardized PMO templates adopted 100% across the organization, reducing planning errors by 20%.
- Developed onboarding programs and coached new PMs three times weekly, accelerating their performance and integration into projects.
- Provided peer coaching to PMs on communication, stakeholder management, and reporting quality.
IT Software Project Manager
West Point Underwriters
01.2013 - 01.2015
- Managed 6 concurrent software projects; delivered 95% on time and on budget.
- Oversaw cross-functional teams ensuring milestone alignment and quality delivery.
- Managed 100+ defects during testing, resolving all within 2 weeks to ensure timely project delivery.
- Implemented issue-tracking processes that enhanced communication and accelerated issue resolution.
Director of Client Services / IT Infrastructure Project Management
Connecting Point
01.2011 - 01.2013
- Managed infrastructure projects including VMware, cloud/hosting, backup, network, and VOIP to enhance service delivery.
- Increased IT project profit margin from 58% to 76% within 6 months.
- Led project team and engineers across infrastructure and service operations to ensure seamless project execution.
- Reduced ticket escalations from 29% to 20% in 4 months; increased resolution time by 35%.
- Developed training curriculum and career paths for engineering staff to foster skill development and technical competency.
IT Software Project Manager / Business Analyst
ByDesign Technologies
01.2009 - 01.2010
- Translated business requirements into clear technical specifications, enabling effective development team execution.
- Coordinated client transitions, configured systems, and integrated vendors to ensure seamless project delivery.
- Managed 40+ active client accounts and led software implementations across payment, tax, and CMS systems.
IT Software/Infrastructure Project Manager
MetLife
01.2006 - 01.2009
- Delivered 7 medium-to-large projects ranging from $500K to $2.4M.
- Led project planning, budgeting, risk management, and stakeholder communication aligned with PMO standards.
- Managed data governance initiatives and facilitated cross-functional calls with up to 100 participants.
- Supported ISO certification efforts and ensured SOX 404 compliance.
Account Executive
Alphagraphics
01.2003 - 01.2006
- Cultivated client relationships to understand needs and recommend solutions.
- Managed client accounts to ensure satisfaction and retention of services.
- Developed marketing strategies that expanded client base and delivered tailored marketing solutions.
- Coordinated project timelines and deliverables with internal teams and clients.
- Created training tutorials for nationwide clients while managing end-to-end project delivery.
Education
Metropolitan State College - Sports Marketing
- Dean’s List
- GPA: 4.0
Saint Leo College - Sports Marketing
- Basketball Scholarship
- GPA: 3.7
Santa Fe Community College - Physical Education
- Basketball Scholarship
- GPA: 3.6
Skills
- Enterprise Project Management
- PMO leadership
- Risk management
- Stakeholder engagement
- Process optimization
- Software & Infrastructure Delivery
- Performance metrics
- MS Project
- MS Visio
- SharePoint
- Windows OS
- Microsoft Access
- Team leadership
- Talent development
Timeline
Senior Manager, PMO - Kobie Marketing
01.2025 - Current
IT Software Senior Project Manager - Kobie Marketing
01.2016 - 01.2025
IT Software Project Manager - West Point Underwriters
01.2013 - 01.2015
Director of Client Services / IT Infrastructure Project Management - Connecting Point
01.2011 - 01.2013
IT Software Project Manager / Business Analyst - ByDesign Technologies
01.2009 - 01.2010
IT Software/Infrastructure Project Manager - MetLife
01.2006 - 01.2009
Account Executive - Alphagraphics
01.2003 - 01.2006
Metropolitan State College - Metropolitan State College, Sports Marketing
Saint Leo College - Saint Leo College, Sports Marketing
Santa Fe Community College - Santa Fe Community College, Physical Education