Microsoft Office
Cheryl Shaw
Gary,IN
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Front Desk Clerk/PBX Operator/Night Auditor
Ameristar Casino & Hotel East Chicago
08.2022 - 09.2024
- Greeted visitors and customers upon arrival, and answered questions including assisting guests warranting complimentary accommodations
- Answered multi-line phone system and enthusiastically greeted callers.
- Performed Night Audit duties and completed Flash Report in a correct and timely manner, group block management, including the entering of room lists, inventory control, coordination of casino reservations, checking resort room arrivals, and maintaining a professional relationship with all departments associated with the resort
- Trained new staff members in customer service techniques and hotel operations.
Front Desk Associate
Candlewood Suites Merrillville
08.2019 - 11.2021
- Acknowledged and provided an exceptionally courteous, yet speedy check-in experience to current and future reward club members.
- Managed guest bookings both in person and on the phone, kept records of arriving guests and recorded all incidents.
- Completed night audits and flash reports as well as cleaning the reception area and light laundry.
Night Auditor
Country Inn & Suites
10.2019 - 05.2020
- Acknowledging and providing an exceptionally courteous, yet speedy check-in experience to current and future reward club members; managing guest bookings both in person and on the phone; keep records of arriving guests and record all incidents; complete night audits; light cleaning of reception area and light laundry, as well as preparing breakfast in the morning.
Billing Associate
Comcast
04.2017 - 10.2018
- Handled inbound calls from new and existing customer who need assistance with starting service, billing inquiries, and technical questions related to company products and customer equipment.
- Facilitated team meetings and huddles as well as provided positive resolutions for passionate customers.
- Utilized various software programs to process customer payments.
Health Insurance Agent
GoHealth
09.2014 - 03.2017
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Provided comprehensive customer service to drive client satisfaction.
- Generated leads through cold-calling, networking and other outreach methods.
Unit Clerk
Mercy Hospital and Medical Center-Chicago, IL
03.2014 - 10.2015
- Established patient record by preparing folder; assigning patient number; completing patient identification information.
- Maintained unit operations by following policies and procedures; reporting needed changes and and arranged discharges and patient transportation.
- Documented patient care services by copying nursing and physician notes to patient and department records in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Front Desk Clerk/Night Audit
Magnuson Hotel
01.2012 - 03.2014
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Kept accounts in balance and ran daily reports to verify totals.
- Maintained clean and organized front desk areas to uphold polished company image.
- Answered customer telephone calls promptly and appropriately handled needs.
Cashier/Credit Champion
Sam's Club
04.2009 - 04.2012
- Receive cash payments from members, maintain a quota for different promotions offered.
Cashier/Photo Tech
Walgreens
08.2006 - 02.2009
- Receive cash payments from customers, stock merchandise, run the photo lab.
Education
Sterile Processing Technician - Sterile Processing
Steri-Central Vocational School
Chicago, IL10-2024
Insurance License Obtained -
A.D. Banker & Company
Chicago09-2014
High School Diploma -
Midwest Tech High School
Chicago, IL06.2007
Skills
- Financial records oversight
- Attractions and amenities knowledgeable
- Multi-Line Phone Systems
- Hotel services and hospitality
- Microsoft Office
- Administrative Skills
- Customer Service
- Problem-solving skills
- Listening Skills
Certification
- Licensed Health Insurance Agent - 10 years
Software
Enterprise Systems
Google Drive
Timeline
Front Desk Clerk/PBX Operator/Night Auditor
Ameristar Casino & Hotel East Chicago
08.2022 - 09.2024
Night Auditor
Country Inn & Suites
10.2019 - 05.2020
Front Desk Associate
Candlewood Suites Merrillville
08.2019 - 11.2021
Billing Associate
Comcast
04.2017 - 10.2018
Health Insurance Agent
GoHealth
09.2014 - 03.2017
Unit Clerk
Mercy Hospital and Medical Center-Chicago, IL
03.2014 - 10.2015
Front Desk Clerk/Night Audit
Magnuson Hotel
01.2012 - 03.2014
Cashier/Credit Champion
Sam's Club
04.2009 - 04.2012
Cashier/Photo Tech
Walgreens
08.2006 - 02.2009
- Licensed Health Insurance Agent - 10 years
Sterile Processing Technician - Sterile Processing
Steri-Central Vocational School
Insurance License Obtained -
A.D. Banker & Company
High School Diploma -
Midwest Tech High School
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