Cheryl Shook
Columbus,OH
Summary
Dynamic Wholesale Shipping Manager at Waterbeds N Stuff with proven logistics coordination and strategic team guidance. Enhanced customer satisfaction through effective issue resolution and optimized supply chain operations. Skilled in maintaining accurate records and training staff, consistently achieving high standards in shipping accuracy and efficiency.
Overview
41
41
years of professional experience
Work History
Wholesale Shipping Manager
Waterbeds N Stuff
02.2012 - Current
- Learned shipping processes and safety protocols to ensure compliance with regulations.
- Assisted in managing inventory levels to optimize supply chain operations.
- Supported preparation of shipping documentation for timely dispatch of goods.
- Collaborated with team members to maintain accurate records of shipments and deliveries.
- Pulled, verified, and packaged items for shipment.
- Enhanced customer satisfaction by resolving shipment issues promptly and professionally.
- Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
- Collaborated with sales team to ensure accurate order fulfillment and timely delivery of priority shipments.
- Determined most cost-effective procedures and routes for shipments.
- Ensured accurate record-keeping through diligent maintenance of shipment logs and databases.
- Improved workflow efficiency through the implementation of cross-training programs within the shipping department.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Conducted research to address shipping errors and packaging mistakes.
Pool Cleaner
Howards Pools
10.2006 - 08.2009
- Maintained pool cleanliness through regular skimming, vacuuming, and chemical balancing.
- Conducted routine inspections to identify maintenance needs and prevent equipment failure.
- Educated clients on proper pool maintenance techniques and safety practices.
- Managed chemical inventory and ensured compliance with safety regulations.
- Trained junior staff on effective cleaning techniques and customer service standards.
- Fostered strong client relationships through consistent communication and quality service delivery.
- Brushed walls, cleaned tiles and vacuumed pool floors to prevent build-up of grime and algae.
- Improved pool water quality by performing regular chemical testing and adjusting treatment levels accordingly.
- Completed backwash procedures using various types of filters.
- Maintained safe pool water quality levels using different chemicals.
- Cleaned and maintained 20 residential pools and commercial pools year-round.
- Prevented costly pool repairs by routinely checking pumps, filters, and other essential equipment for optimal functionality.
- Developed strong relationships with clients through effective communication skills and genuine concern for their satisfaction.
- Kept accurate records of all services performed per visit using handheld devices or paper logs as needed.
- Contributed to a positive work environment by maintaining a strong work ethic and collaborating with team members when needed.
- Adjusted water levels following evaporation, winds and thunderstorms.
Data Entry Clerk
OCLC
01.1985 - 02.2002
- Entered and maintained data accuracy across multiple databases and spreadsheets.
- Processed high volumes of information efficiently while adhering to strict deadlines.
- Implemented quality control measures, enhancing data entry accuracy by identifying discrepancies.
- Trained new team members on data entry protocols and software usage best practices.
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Verified accuracy of data entered into system to produce error-free reports.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.
Education
Certificate of Technical Studies - Medical Billing And Coding
TechSkills
Columbus, OH01-2006
Skills
- Strategic team guidance
- Strong written communication skills
- Engaging interpersonal skills
- Logistics coordination
Timeline
Wholesale Shipping Manager
Waterbeds N Stuff
02.2012 - Current
Pool Cleaner
Howards Pools
10.2006 - 08.2009
Data Entry Clerk
OCLC
01.1985 - 02.2002
Certificate of Technical Studies - Medical Billing And Coding
TechSkills
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