Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
GeneralManager

Cheryl Simmons

Systems Engineer
West Columbia,SC

Summary

Veteran Systems Engineer versed in developing solutions for mission-critical needs. Specializes in deploying systems within ongoing operations while causing minimal disruptions. Committed to verifying compatibility, required operational thresholds and budgetary compliance of developed products.

Overview

11
11
years of professional experience
13
13
years of post-secondary education

Work History

Technical Support Representative

Teleperformance USA
Columbia, SC
09.2019 - 11.2019
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Resolved system, hardware and telephone issues within one hour, improving efficiency among departments.
  • Translated complex technical issues into digestible language for non-technical users.
  • Collaborated with colleagues in both domestic and international support facilities.
  • Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and fiber.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.

Senior Network Engineer

GiantLoop Networks
Purchase, NY
04.2000 - 09.2010
  • Provided network support services for devices such as hubs, bridges, routers and other hardware.
  • Designed and Implemented Optical Network Solutions for the integration of Fibre channel, ESCON, and GIgE protocols for data transfer moves and buildouts.
  • Liaised with dispatch personnel to optimize skill distribution and minimize service lag times through careful engineering triage.
  • Planned and implemented effective disaster recovery and business continuity solutions.
  • Backed up support desk team to handle user problems and technical concerns.
  • Provided complete end-to-end engineering and installation of route-based IP network solutions.
  • Liaised with cabling infrastructure vendors and domestic and international ISPs.

Education

Master of Divinity - Theology

Alliance Theological Seminary
New York
05.2001 - 05.2004

Bachelor of Science - Electrical Engineering

City College of New York of The City University of New York, The
New York, NY
01.1989 - 06.1999

Skills

Technical issues analysis

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Work Availability

monday
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morning
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Quote

How many ideas have there been in the history of the human race that were unthinkable ten years before they appeared?
Fyodor Dostoevsky

Timeline

Technical Support Representative

Teleperformance USA
09.2019 - 11.2019

Master of Divinity - Theology

Alliance Theological Seminary
05.2001 - 05.2004

Senior Network Engineer

GiantLoop Networks
04.2000 - 09.2010

Bachelor of Science - Electrical Engineering

City College of New York of The City University of New York, The
01.1989 - 06.1999

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Cheryl SimmonsSystems Engineer