Cheryl Simmons
General Manager
Prince George,VA
Summary
Customer service oriented individual looking for employment so that I may further my skills of building customer relationships and problem solving in customer situations.
Overview
11
11
years of professional experience
Work History
General Manager
Dinwiddie Memorial Park
Petersburg, VA
06.2015 - Current
- Work closely with funeral homes and families on decision of burial and designing marker
- Correctly mark burial site and site for marker placement.
- Design and order markers for families.
- Inventory
- Financial accounts and take payment. Deposit on weekly basic.
- Data entry, typing and payroll.
- Cemetery and marker software, as well as word, excel, Power Point and Outlook.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage.
Sandwich Artist
Subway
Dinwiddie, VA
08.2012 - 06.2015
- Kept workplace clean and organized in line with restaurant policies.
- Greeted guests, promoted specials, and took orders.
- Prepared and presented food in compliance with health and safety guidelines.
- Trained team members to prepare sandwiches and other items according to instructions.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Executed sandwich artistry duties with very low occurrence of errors.
- Operated manual and electric appliances to peel, slice, and trim food.
- Monitored inventory and requisitioned low-stock items.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Accurately operated cash register to process customer payments.
Education
No Degree - Business Administration And Management
University of Phoenix
Tempe, AZSkills
- Cemetery and marker software
- PC Competency
- Self-motivated
- Client Relations
- Employee Scheduling
- Staff Motivation
- Data Review
- Communication Skills
- Coaching and Mentoring
- Marketing
- Staffing
- Administrative Skills
- Operations Management
- Troubleshooting Expertise
- Problem Resolution
- Verbal and Written Communication
- Inventory Control
- Leadership
- Sales Expertise
- Time Management
- Purchasing
- Customer Experience
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Life is made up of a series of judgments on insufficient data, and if we waited to run down all our doubts, it would flow past us.
Learned Hand
Timeline
General Manager
Dinwiddie Memorial Park
06.2015 - Current
Sandwich Artist
Subway
08.2012 - 06.2015
No Degree - Business Administration And Management
University of Phoenix