Cheryl Singh
Elk Grove,CA
Summary
Dynamic professional with a strong background in appeals coordination and compliance. Known for effective problem-solving skills and collaboration across departments, ensuring efficient resolution of complex issues to enhance operational effectiveness.
Overview
1
1
Language
1
1
Certification
8
8
years of professional experience
Work History
Appeals and Grievances Coordinator
Aetna, a CVS Health
, CA
02.2024 - Current
- Coordinated appeals processes for member and provider grievances and inquiries.
- Collaborated with cross-functional teams to resolve complex issues efficiently.
- Facilitated internal team reviews of submitted appeals and grievances.
Receptionist/Concierge/Notary Public
Eskaton Village Carmichael
Sacramento, CA
08.2022 - 12.2023
- Prepared and notarized legal documents, ensuring accuracy and compliance for deeds, mortgages, contracts, affidavits, and powers of attorney.
- Managed daily calendars and appointments, coordinating schedules and planning office events to enhance client engagement.
- Directed incoming calls to appropriate staff, ensuring efficient communication and support.
Customer Service Representative
Centene
Rancho Cordova, CA
05.2018 - 01.2022
- Ensured adherence to HIPAA regulations to safeguard sensitive information.
- Handled complex cases across multiple departments, utilizing problem-solving skills
- Assisted in reprocessing claims for provider's offices.
- Utilized job-related software to process demographic and primary-care provider changes, ensuring accurate recordkeeping.
- Conducted new-hire training and provided shadowing support.
Education
Bachelor of Arts - Political Science
California State University, Sacramento
Sacramento, CA05-2023
Skills
- Medical billing and coding
- Medical Terminology
- Regulatory compliance
- Cross-functional collaboration
- Data analysis
- Customer relationship management
Languages
Hindi
Professional
Certification
Notary License
Timeline
Appeals and Grievances Coordinator
Aetna, a CVS Health
02.2024 - Current
Receptionist/Concierge/Notary Public
Eskaton Village Carmichael
08.2022 - 12.2023
Customer Service Representative
Centene
05.2018 - 01.2022
Bachelor of Arts - Political Science
California State University, Sacramento