Cheryl Slack
29834 Hennepin, Garden City,MI
Summary
Innovative Kitchen and Bath Designer at Home Depot, adept at 3D modeling and cost estimation, successfully crafted custom layouts that exceeded client expectations. Proven ability to foster strong customer relationships and resolve complex design challenges, ensuring project success and satisfaction. Recognized for enhancing service quality through effective communication and project coordination.
Overview
15
15
years of professional experience
Work History
Kitchen and Bath Designer
Home Depot
Livonia, Michigan
04.2024 - Current
- Designed custom kitchen and bath layouts for diverse client needs.
- Assisted customers in selecting materials and finishes for projects.
- Conducted consultations to understand client design preferences and requirements.
- Utilized design software to create visual presentations for clients.
- Provided product knowledge and guidance on home improvement solutions.
- Provided cost estimates for labor and materials needed for completion of project.
Director of Education
Sylvan Learning Center
Garden City, MI
11.2020 - 12.2023
- Coordinated monthly events such as parent conferences to review the progress of their student(s).
- Developed and implemented comprehensive educational plans to meet individual objectives.
- Supervised the implementation of interventions for at-risk students based on individual needs.
- Organized professional development workshops to promote collaboration among staff.
- Fostered a culture of continuous improvement through regular evaluation of program goals, objectives, and outcomes.
House Flipping Business Operator
Talo Rehab Solutions, LLC
Palm Bay, Lake Placid, FL
08.2015 - 06.2020
- Used my real estate skills and licenses, as well as my mortgage experience, to operate a house-flipping business.
- Implemented procedures to maintain a clean and safe work environment.
- Analyzed market trends to identify new business opportunities.
- Monitored vendor performance against established criteria while ensuring delivery of goods and services on time.
- Negotiated terms with vendors regarding pricing, payment schedules, and product availability.
Real Estate Broker/Owner
Talo Realty Services
Palm Bay, Lake Placid, FL
02.2017 - 01.2022
- Demonstrated ability to build strong relationships with clients, colleagues, and other stakeholders in the real estate industry.
- Skilled in negotiating deals between buyers and sellers to ensure maximum benefit for both parties.
- Developed excellent communication skills by providing advice and guidance on property-related matters.
- Proficient in preparing detailed contracts and documents related to real estate transactions.
Customer Service Representative Supervisor
American Express
Bonita Springs, Florida
06.2010 - 08.2015
- Resolved escalated customer complaints promptly and professionally.
- Developed and implemented customer service policies and procedures to ensure consistent, quality service.
- Boosted service quality and increased sales by developing a strong knowledge of the company's products and services.
- Ensured compliance with company policies and industry regulations regarding customer service operations.
- Addressed and mediated a customer grievance that had escalated to him threatening to bomb Amex corporate office in NY.
Disaster Action Team Leader
American Red Cross
Jupiter/Palm Bay, FL
- Assisted families during various hardships, including home fires, Mass feeding, and temporary shelter management.
5K Run Volunteer Coordinator
Jim Zanglin
Trenton, Michigan
- Oversaw and tracked new volunteer onboarding process.
- Established regular communication with volunteers to set schedules and track activity.
- Developed communication materials to engage and inform volunteers.
Education
Bachelor of Arts (B.A.) - Education-Spanish, German, English
Eastern Michigan University
Ypsilanti, MI, USMaster's Certificate- - Strategic Negotiation & Team Development
Michigan State University
East Lansing, MI, USSkills
- Kitchen design
- 3D modeling
- Cost estimation
- Material selection
- Customer relationship management
- Project coordination
- Effective communication
- Problem resolution
- Design software
- Space planning
- Negotiation Tactics
- Regulatory Compliance
- Analytical and Critical Thinking
Additional Information
Used my Real Estate skills and licenses, as well as my Mortgage experience to operate a house-flipping business (Talo Rehab Solutions, LLC) for several years in Florida.
References
References available upon request
Volunteer Experience
- Disaster Action Team Leader, American Red Cross, Jupiter/Palm Bay, FL, Assisted families during various hardships, including home fires, Mass feeding, and temporary shelter management.
- Volunteer Coordinator, Zanglin 5K run, Trenton, MI, Oversaw and tracked new volunteer onboarding process., Established regular communication with volunteers to set schedules and track activity.
Languages
- German, Conversational
- Spanish, Conversational
Accomplishments
- July 2025 Specialist of the Month
Languages
Spanish
Limited
German
Limited
References
References available upon request.
Timeline
Kitchen and Bath Designer
Home Depot
04.2024 - Current
Director of Education
Sylvan Learning Center
11.2020 - 12.2023
Real Estate Broker/Owner
Talo Realty Services
02.2017 - 01.2022
House Flipping Business Operator
Talo Rehab Solutions, LLC
08.2015 - 06.2020
Customer Service Representative Supervisor
American Express
06.2010 - 08.2015
Disaster Action Team Leader
American Red Cross
5K Run Volunteer Coordinator
Jim Zanglin
Bachelor of Arts (B.A.) - Education-Spanish, German, English
Eastern Michigan University
Master's Certificate- - Strategic Negotiation & Team Development
Michigan State University
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