Cheryl Small Chevalier

• Enhanced patient satisfaction by effectively managing operations.
• Assisted patients with appointment scheduling, check-ins, and walk-in services.
• Responsible for maintaining office suite, equipment, and inventory.
• Facilitate the daily distribution of stat faxes for all Baylor Family Physician.
• Managed procurement process utilizing Jaggaer to acquire necessary office supplies and facility contracts
• Process work order requisitions.
• Managed timely payment of office utility bills to avoid any delays or penalties
• Conducted expense management and invoice processing with the help of Concur
• Provided necessary assistance in departmental operations

Office Administrator

Administrative Duties:

Responsible for maintaining office suite, equipment and inventory. Distribute stat faxes daily for all Baylor Family Physicians. Obtain purchase orders through Jaggaer for office supplies and contracts for the facility. Process work order requisitions. Pay office utility bills. Manage Expenses and invoices through Concur. Assist as needed with department functions.

• Supervise confined inmates, perform search & seizures as needed, monitor transition of inmates during transfers, work assignments, meals, & recreation
• Write incident reports, and perform all other duties and activities as directed

• Collect on outstanding account receivable, processing claims, resolving issues relating to patient account
• Verified insurance benefits for all plans associated with patient including Commercial/Medicaid
• Update patient demographic and financial info in EPIC system
• Follow up on unpaid claims, appeal claims in timely manner
• Sent past due account letter, knowledge of medical billing/coding
• Cover front desk, collect co-pay

• Provided office support to all medical staff, customer service via phone calls and in person support
• Receptionist duties to include but was not limited to greeting patients, check-in/check-out, & maintenance of the front desk to ensure proficient day-to-day operations

• Customer service, managed customer relations/concerns, & clarified legal/ethical/compliance documents with regard to patient care
• Verified patient information and patient assistance & collection of financial obligations