Cheryl Smith
Perrysburg,OH
Summary
Skilled customer service brings strong people skills to customer interactions. Honest, hardworking demeanor paired with always-accurate money-counting. Expertly meets new challenges with attention to detail and team spirit. Well-honed banking knowledge.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Teller/Member Service Representative
Impact Credit Union
Findlay, OH
06.2019 - 11.2023
- Opened new checking, savings and lines of credit for customer accounts.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Received and counted daily inventories of cash, drafts and checks.
- Reported daily averages and shortages to operations department.
- Explained the features of various banking products available to customers.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Balanced cash drawers on a daily basis.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
Office/Cashier Assistant
Great Scot Community Markets
Findlay, OH
09.2014 - 08.2019
- Greeted customers pleasantly and offered immediate and enthusiastic service.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
Loan Officer/Loan Process Associate
Hancock Federal Credit Union
Findlay, OH
05.2007 - 06.2015
- Analyzed financial data to determine the feasibility of granting loans.
- Updated client account information and records in company databases.
- Approved or denied loan applications and explained reasoning behind decisions.
- Managed pipeline for originated loans through closing and complete required management reports.
- Identified valuable solutions for customers with credit problems.
Education
Associates - Marketing/Sales Minor in Finance
Owens Community College
Perrysburg, OH06-1983
High School Diploma -
Liberty Adult School
Findlay, OH05-1978
Skills
- Customer Relationship Building
- Cash Handling
- Strong Work Ethic
- Reliable
Certification
- Notary Public
Timeline
Teller/Member Service Representative
Impact Credit Union
06.2019 - 11.2023
Office/Cashier Assistant
Great Scot Community Markets
09.2014 - 08.2019
Loan Officer/Loan Process Associate
Hancock Federal Credit Union
05.2007 - 06.2015
Associates - Marketing/Sales Minor in Finance
Owens Community College
High School Diploma -
Liberty Adult School
Similar Profiles
Mackenzie BakerMackenzie Baker
Marketing Coordinator at Impact Credit UnionMarketing Coordinator at Impact Credit Union
Angela OlsenAngela Olsen
Teller, Operations Department at Beehive Credit Union (now Security Services Credit Union)Teller, Operations Department at Beehive Credit Union (now Security Services Credit Union)
Briana DameBriana Dame
Customer Service Representative II at Coastal1 Credit Union FKA Pawtucket Credit UnionCustomer Service Representative II at Coastal1 Credit Union FKA Pawtucket Credit Union
Courtney KattengellCourtney Kattengell
Recruiter at AerotekRecruiter at Aerotek
Jennifer MillerJennifer Miller
Bartender at Applebee's Neighborhood Grill & BarBartender at Applebee's Neighborhood Grill & Bar