Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Cheryl Smith

Livonia

Summary

Dynamic operations manager with a proven track record at White Castle System, Inc., enhancing team performance and customer satisfaction. Skilled in staff development and financial analysis, I implemented effective marketing strategies and streamlined processes, resulting in increased efficiency and engagement across multiple locations. Committed to fostering a culture of continuous improvement. Experienced with operational oversight and team leadership in district management context. Utilizes strategic planning to enhance efficiency and compliance across locations. Track record of fostering collaborative environments and driving successful outcomes.

Overview

38
38
years of professional experience

Work History

District Supervisor

White Castle System, Inc.
06.2012 - 05.2023
  • Improved safety and sanitation protocols within all castle locations through careful evaluation of existing measures and implementation of updates where needed.
  • Ensured compliance with state and federal regulations, maintaining accurate records and documentation.
  • Addressed customer concerns effectively by providing timely responses and appropriate resolutions.
  • Implemented professional development opportunities, enhancing team members skills and knowledge in their respective roles.
  • Streamlined scheduling and operational processes for increased efficiency within the district.
  • Provided leadership, guidance and direction to all team members, offering assistance when needed.
  • Managed budgetary allocations effectively, ensuring resources were allocated appropriately in all castle locations within the district.
  • Facilitated communication between castle operations and Area Management to maintain transparency.
  • Provided leadership to General Managers for consistent implementation of policies, maintain efficient and profitable castle locations.

Local Store Marketing Representative

White Castle System, Inc.
02.1995 - 06.2012
  • Collaborated with various schools and organizations to create cohesive marketing strategies that aligned with company goals and objectives.
  • Responded to customer inquiries promptly and professionally to increase customer satisfaction.
  • Provided exceptional customer service at promotional events, fostering positive relationships with potential clients and partners.
  • Coordinated with White Castel corporate headquarters and the Detroit region to implement all marketing initiatives and coordinate marketing events.
  • Ensure the distribution of all advertising and marketing collateral to castle locations.
  • Maintained all marketing materials for future use.

General Manager

White Castle System, Inc.
05.1988 - 02.1995
  • Managed budget implementations, employee evaluations, training, schedules, employee hiring and maintaining quality control.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Fostered culture of continuous improvement, with regular review sessions that boosted team performance and morale.
  • Scheduled team members for shifts, taking into account customer traffic and employee strengths.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.

Assistant General Manager

White Castle System, Inc.
11.1985 - 05.1988
  • Handled cash accurately and prepared deposits.
  • Motivated and trained team members to maximize performance.
  • Oversaw inventory management processes to maintain quality control and minimize waste.
  • Ensured compliance with all health department regulations by implementing sanitation guidelines.
  • Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
  • Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked team membe attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.

Crew Manager

White Castel Systems, Inc.
05.1985 - 11.1985
  • Implemented quality control measures to ensure consistent delivery of high-quality products or services from the team members under my supervision.
  • Evaluated and adjusted team priorities in response to changing business needs, ensuring all essential tasks were completed promptly and efficiently.
  • Maintained a safe working environment through adherence to safety protocols and guidelines.
  • Increased customer satisfaction through effective communication and timely resolution of issues.
  • Maintained presentation of team members appearance.
  • Reduced inaccuracies by carefully monitoring cash and keeping records of transactions.
  • Trained team members on proper cooking procedures as well as safety regulations and productivity strategies.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.

Education

Business Administration

Oakland Community College, Farmington Hills, MI
Farmington Hills, MI

Accounting

Dorsey Business School
Roseville, MI
09-1980

High School Diploma -

Cass Technical High School
Detroit, MI
06-1975

Skills

  • Operations management
  • Staff development
  • Sales management
  • Employee engagement
  • Community engagement
  • Inventory management
  • Marketing
  • Financial analysis
  • Communication and media
  • Territory management
  • Problem-solving
  • Time management

Languages

English
Native or Bilingual

Timeline

District Supervisor

White Castle System, Inc.
06.2012 - 05.2023

Local Store Marketing Representative

White Castle System, Inc.
02.1995 - 06.2012

General Manager

White Castle System, Inc.
05.1988 - 02.1995

Assistant General Manager

White Castle System, Inc.
11.1985 - 05.1988

Crew Manager

White Castel Systems, Inc.
05.1985 - 11.1985

Business Administration

Oakland Community College, Farmington Hills, MI

Accounting

Dorsey Business School

High School Diploma -

Cass Technical High School

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