Cheryl Snyder

• Operational Efficiency: Assists in implementing health management activities in accordance with regulatory, contract standards and accreditation compliance
• Functions as “hands-on” supervisor, assisting with assessing and evaluation of systems, day to day operations and adherence to health management program to maintain and/or improve quality and efficiency of health management program operations/services
• Training: Assists in coordination of orienting and training staff, new and existing, to ensure maximum efficiency and productivity, program implementation, and service excellence
• Oversight: Assists with staff Performance Appraisals, ongoing monitoring of performance, and application of protocols and guidelines
• Collaborates with and keepsManager, Healthcare Services apprised of operational issues, staffing, resources, system and program needs
• Assists with coordination and reporting of department statistics and ongoing client reports, as assigned
• Performance, change and new system testing for programs used by organization for corporate standards
• Auditing of staff to ensure adherence to corporate and health plan processing standards.
• Created successful work schedules for each team member to maintain deadlines and fully staff shifts.

• Daily generate Que Reports (UM and BH), Productivity statistics for CRC, CRP and CPs
• Monitor Out of TAT authorizations and report to management
• BiWeekly review of authorizations for missing data in preparation for NYS Article 44 audit
• Work with MHI NY Compliance Officer to ensure compliance to regulations
• Review and update Claims Pended for UM, work with various departments to resolve claims
• Train, monitor and audit Correspondence Processors, conduct secondary sign off as required for specific letters or LOB; conduct monthly audits
• Serve as ME for correspondence processing, assist CRCs in completing denial letters
• Train, monitor and audit Care Review Processors, conduct monthly audits, assist in pulling Hospital Roster clinical and Single Case Agreements
• Monthly Key Performance Indicators (KPI) report
• Provided ongoing direction and leadership for program operations.
• Designed program implementation and maintenance plan.
• Addressed and resolved technical and operational concerns by working with team members and directors.

• Letter audit of approval letters for Utilization Management (UM) along with extension and denial for Behavioral Health (BH)
• Submit letters for translation from UM, BH and Corporate
• Track for completion, when returned upload to A&G and mail to member
• Complete morning and evening reports of Que boxes for UM and BH
• Special projects such as processing requests that would have been sent to Evicore
• Clerk, create shells, administration approve and write letters
• Trained staff (CRP, CRC and management) on pulling information from Crouse Hospital Soarian and Kaleida Hospitals EPIC systems for inpatient admissions
• Pull and forward Hospital Rosters to staff daily
• Assisted with the preparations of the State Audit, which consisted of verifying attributes in UMK2 and letters available in A&G
• Cover phone queue as necessary
• Cover CRP letter writing during absences
• Notify team of CHP authorizations and approve letters
• Second review of Reconsideration Denial letters
• Special Project – assisted Appeals Manager with input of cases into Appeal Log indicating assigned reviewer
• Participated in interdepartmental integration and collaboration to enhance continuity of care for client members.
• Worked within care access and monitoring team to offer clerical and data entry support for members requiring hospitalization and utilization review for healthcare services.

• Provide insurance companies with initial and concurrent clinical reviews for patient’s in house and discharged
• Work with Denial Coordination Specialist and Business Office Medical Claims Administrator to ensure clinical has been forwarded to necessary payers and assist in obtaining approval authorizations
• Work with insurance payers to ensure access to necessary patient information, either through remote access to EMR or efaxing paperwork
• Track status of all patient stays after paperwork has been forwarded, to include next review day and authorization status
• Update Financials with authorizations and next review date information
• Perform Denial Coordination Specialist duties in her absence to include setting up
• Peer-to-Peer reviews for possible denials.
• Achieved specific team objectives and collection activity.

• Assisted coworkers and staff members with special tasks on daily basis.
• General secretarial duties for entire faculty – included test preparation, meeting minutes, attendance reports
• Compiled and organized document for annual Clinical meeting for all nursing colleges in the area
• Compiled student paperwork required for clinical at other facilities such as Upstate, Veterans Hospital and others
• Set up necessary training at facilities
• Maintained tracking system to ensure all students were current with CPR, health insurance
• Set up students in Netlearning for required CBLs for Crouse Hospital
• Secretary – Madison Irving Surgery Center
• Check in patients for one-day surgery, compile chart and obtain necessary signatures
• Process billing for surgery cases
• Typed all general correspondence and minute minutes
• Covered for secretary at POB surgery center when needed
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

Hospitalist Office

• Scheduled patient follow up appointments for discharging patient
• Obtained from PCP relevant health records for patients admitted to Hospitalist service
• Assist in obtaining PCP for patients in need
• Entered billing for hospitalist patients with diagnosis codes
• Delivered top-notch administrative support to office staff, promoting excellence in office operations.
• Enhanced projects with efficient schedules, coordinated related documents and organized resources to support unique demands.

• Chemical Dependency Department
• Scheduled appointments and conducted follow-up calls to clients.
• Secretarial duties for the Day and Evening Treatment Counselors, to include answering phones, typing letters, weekly statistics and daily starts for groups
• Compiled reports twice weekly to be faxed to the Syracuse Drug Treatment Court
• Preparation of monthly attendance sheets, as well as daily logs for Evening Counselors
• Special projects as assigned by Director, Floor Supervisor or immediate supervisor, to include completion and retention percentages, team building exercises and start ratios.
• Created and updated physical records and digital files to maintain current, accurate and compliant documentation.

• Assisted with meetings for the Community Impact Cabinet, Developmental Task Force, FEMA board and other sub-committees, record meeting minutes and maintain official correspondence/document files
• Designed, created and maintained numerous Access databases for Community Impact division
• Assisted with the Combined Federal Campaign for local federal agencies, includes taking meeting minutes, organizing events, providing training and maintaining information in United Way database – ANDAR
• Provided administrative support the Success by 6 initiative, including designing and maintaining Access databases, correspondence and meeting preparations, and mailings
• Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
• Covered reception area, assist with mass mailings, organizational events and other duties as required

• Correspondence, reports, bid proposals, meeting and travel arrangements for the Area and Sales Managers
• Executed record filing system to improve document organization and management.
• Prepared financial information for Area Manager and Corporate Office on a weekly, monthly and quarterly basis
• Assisted in the closure, relocation and establishment of branch offices
• Interviewed applicants for permanent employment within area and branch offices
• Handled accounts payable and receivable issues for area and select branch offices
• Tracked worker compensation claim status within all branch offices, make recommendations regarding resolution
• Processed payroll, employment changes for all permanent employees, including yearly compensation and incentive changes and quarterly incentive calculations
• Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
• Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.

• Initial contact with applicants regarding resume, availability and specifics on salary, locations and job knowledge
• Scanning and importing resumes into database for retrieval by recruiters
• Handled processing of payroll, benefits and accounts receivables for branch
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.

• Answered phones, order supplies, set up deliveries/pickups and maintained office equipment
• Maintained database for tracking incoming clients, home closings and listings
• Prepared individualized client packets about schools, homes for sale and general city information
• Prepared bulk mailing for listings, closings and human resource activities