Cheryl Sommers
Berthoud,CO
Summary
Dynamic project management professional with extensive experience at Salesforce, adept at leading complex programs and fostering cross-functional collaboration. A certified Scrum Master and PMP, I excel in strategic planning and coaching teams to achieve exceptional results. Passionate about delivering value and building strong stakeholder relationships to drive project success.
Overview
11
11
years of professional experience
Work History
Engagement Delivery Senior Manager
Salesforce
08.2022 - Current
- Manage complex programs and projects, ensuring successful delivery against customer or vendor contracts. Leverage project and program leadership skills to lead project teams, manage risks, and control scope, budget, and schedule.
- Achieved five-star CSAT score through effective project execution and stakeholder engagement.
Led first project completed on time and within budget for a key customer. - Effectively engage with Director+ level internal and external stakeholders, demonstrating strong negotiation, conflict management, escalation handling, executive communication, and leadership skills.
- Leverage human-centered design, business value expertise, industry knowledge, and the full power of Salesforce CRM and Customer 360, working as one team with our customers, colleagues, and the ecosystem.
- Collaborate with Go To Market teams, internal, and external stakeholders.
- Support team members so they understand the importance and value of their work and contribution to the team, project, customer, and program. Coach project members and local mentees, assisting with promotion cases and career planning.
- Denver GenForce President, hoping to launch a local chapter in FY26.
- Completed Leading Complex Programs cohort, graduate of the Accelerate program - a focus on gaining insight into the philosophies and skills that are at the core of leadership at Salesforce.
- Build trust through nurturing relationships and fostering Salesforce culture throughout project implementation.
Project Management Manager
Verisys
05.2021 - 08.2022
- Manage team of project managers implementing best practices and managing client escalations.
- Evaluate solutions to determine the best fit for client needs.
- Lead complex client facing projects in healthcare industry around provider data including implementing Salesforce applications, SaaS, contracts with Credentialing Committee support, and delegation oversight while managing project management personnel.
- Collaborate with leadership, developers, sales team, and engineers to ensure enhancements align with internal strategic priorities.
Lead Project and Delivery Manager
Koniag Government Solutions
04.2020 - 05.2021
- Senior consultant for enterprise-wide contract with United States Department of Agriculture (USDA).
- Lead team of highly skilled delivery managers, develop hybrid project management practices utilizing agile and waterfall methodologies.
- Manage multiple projects, including a complex enterprise infrastructure solution.
- Weekly executive dashboards and reports.
- Develop and implement templates and SOPs to standardize delivery and project management for the organization.
Agile Project Manager
IBM
10.2018 - 04.2020
- Manage projects on the internal IBM data center floor
- Ordering, setup, maintenance and eventual decommissioning of equipment hosted in strategic data centers
- Serve as Scrum Master for internal initiatives
Senior Consultant
National Oceanic and Atmospheric Administration, NOAA
11.2014 - 10.2018
- Oversee all aspects of the government contract awarded to STC, including staffing, managing stakeholder engagement, coordinating with the contracting office, and developing new business.
- Manage reimbursable contract programs, contribute to mission success by managing interagency and special agreements
- Consultant for office of Executive Director. NOAA Boulder Directors Council and Department of Commerce site Board of Directors
- Continuity of Operations planning and exercises
- Procure scientific equipment, supplies, and services following government regulations and green procurement policies while adhering to strict deadlines. Prepare statements of work and justifications for vendor selections.
Skills
- Project Management Professional (PMP)
- Certified Scrum Master (CSM)
- Certified Prosci Change Practitioner
- 3x Salesforce Certified: Administrator, Service Cloud Consultant, AI Associate
- Courageous Communicator
- Cross-functional team leadership
- Coaching and mentoring
- Strategic planning
- Salesforce Agentblazer Innovator
Timeline
Engagement Delivery Senior Manager
Salesforce
08.2022 - Current
Project Management Manager
Verisys
05.2021 - 08.2022
Lead Project and Delivery Manager
Koniag Government Solutions
04.2020 - 05.2021
Agile Project Manager
IBM
10.2018 - 04.2020
Senior Consultant
National Oceanic and Atmospheric Administration, NOAA
11.2014 - 10.2018