Cheryl Sorrels

• Corrected, completed and processed claims for multiple payer codes.
• Processed billing calls and answered questions from patients and third-party carriers.
• Responded to customer inquiries and provided detailed account information.
• Maintained accurate records of customer accounts, payments and payment plans.
• Monitored customer accounts for payment delinquency and initiated collection efforts.
• Contacted customers to discuss past-due accounts and negotiated payment plans.
• Worked with customer to create debt repayment plan based on current financial condition.
• Entered client details and notes into system for interdepartmental access and review.
• Processed debtor payments and updated accounts to reflect new balance.
• Researched billing errors and discrepancies to initiate corrective action.
• Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
• Achieved successful account resolutions through persistence and persuasive negotiation skills when working with difficult cases.
• Elevated customer service standards by responding empathetically to patient concerns while remaining firm on payment requirements.

Administrative Assistant (Layoff due to budget cuts)

• Answered multi-line phone system, routing calls, delivering messages to staff.
• Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
• Proficient in Sage, Excel, and Microsoft programs.
• Facilitated smooth operations through accurate tracking of purchase orders, invoices, and payments.
• Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
• Guided daily activities, overseeing accounts receivable, inventory reporting.
• Processed vendor invoices.
• Boosted team productivity by managing communication channels and ensuring timely responses to inquiries and clients.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Ensured timely delivery of materials through effective planning and coordination with suppliers.