CHERYL SPARKS
Consumer Service Coordinator
Lancaster,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
11
11
years of professional experience
Work History
Consumer Service Coordinator
North Los Angeles County Regional Center
03.2024 - Current
- Coordinated consumer service inquiries, ensuring timely and effective resolutions.
- Developed comprehensive service plans tailored to individual client needs.
- Facilitated communication between clients and service providers to enhance satisfaction.
- Monitored client progress, adjusting services as necessary to ensure optimal outcomes.
- Demonstrated skills in planning and prioritizing assigned tasks and completed inquiries within established time frames.
- Maintained a thorough knowledge of products/services offered by the organization to provide accurate information to consumers upon request.
- Assisted with training new hires on best practices within the Consumer Service Coordinator role, ensuring a smooth onboarding experience for team members.
- Resolved problems, clarified issues and researched and explored alternative solutions for consumer concerns.
- Maintained up-to-date knowledge of product and service changes.
Case Manager/Home Visitor
Children's Bureau
03.2023 - Current
- Maintain efficiency by creating accurate reports and correctly completing documentations, reducing clerical errors.
- Coordinate client care by developing treatment plans & strategies and collaborating with clinical providers, achieving timely recoveries.
- Teamwork, empathetic, caring, organized, and has strong relationship-building skills
- I understand and know about different resources available in the community
- I have excellent documentation, time management, and multitasking skills
- I effectively communicate with the clients as well as their families
- Able to work in various setting, respect and understand diversity, conduct, role play and model in parenting classes.
Rehab Specialist/Child and Family Specialist & (Previous Position) Therauputic Behavior Specialist
Masada Homes
12.2016 - 03.2023
- Teamwork, developing strategies, follow through with interventions, meet and go above productivity, keep documentation on what I did with the client, sub-facilitator, support parent partner, collaborating with team members
- Experience working with children, their families, crisis assessment, management, interventions, work with diverse population of clients.
Counselor I
Phoenix House
04.2016 - 12.2016
- Timely and accurate completion of client notes, charts, reports, and other documentation related to the treatment and progress of clients in the program.
- Work in a fast-paced environment and to make decisions independently and communicate effectively when dealing with clients, families, other staff members, department heads, visitors, external agencies, and community members.
- Strong crisis management, conflict resolution and de-escalation
A Change in Trajectory
Palmdale
05.2015 - 05.2016
- Utilize highly structured treatment programs that are geared toward the specific needs.
- Use the principles of behavior analysis to help improve social, play, language, and academic skills, while helping reduce interfering behaviors.
- Reinforce positive behaviors and intervene when consumers exhibit undesirable behaviors.
Youth Care Counselor
Optimist Youth Homes & Family Services
09.2014 - 06.2015
- Administers and supervises house rules.
- Discipline on a consistent basis.
- Participates and leads group meetings.
- Reports all special incidents.
Education
Master of Science - Criminal Justice
Colorado Technical University
Skills
- Proficient in software MS Office
- Case management
- Problem resolution
- Multi-task
- Proficient in organizing tasks
- Teamwork
- Problem-solving skills
- Time management
- Calm and professional under pressure
- Effective team engagement
- Effective communication
- Active listening
Timeline
Consumer Service Coordinator
North Los Angeles County Regional Center
03.2024 - Current
Case Manager/Home Visitor
Children's Bureau
03.2023 - Current
Rehab Specialist/Child and Family Specialist & (Previous Position) Therauputic Behavior Specialist
Masada Homes
12.2016 - 03.2023
Counselor I
Phoenix House
04.2016 - 12.2016
A Change in Trajectory
Palmdale
05.2015 - 05.2016
Youth Care Counselor
Optimist Youth Homes & Family Services
09.2014 - 06.2015
Master of Science - Criminal Justice
Colorado Technical University
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