Cheryl Spears
Sunnyvale,CA
Summary
Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement.
Overview
24
24
years of professional experience
Work History
Director of Operations
Hildy Licht Co
Mountain View, CA
01.2000 - 11.2023
- Developed and implemented office policies and procedures.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Supervised staff members, organized schedules and delegated tasks.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Processed payroll accurately ensuring all employees were paid on time.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Provided training to new hires on office policies and procedures.
- Managed office inventory and placed new supply orders.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Created policies and procedures for improved workflow processes.
Education
High School Diploma -
Salem High School
Salem, MA06.1992
Skills
- Compliance Monitoring
- Employee Supervision
- Customer Service
- Staff Hiring
- Operations Management
- Administrative Support
- Office Management
- Billing
- Payroll and Budgeting
- Office Administration
- Scheduling
References
References available upon request.
Timeline
Director of Operations
Hildy Licht Co
01.2000 - 11.2023
High School Diploma -
Salem High School
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