Summary
Overview
Work History
Education
Skills
Accomplishments
Technology & Tools
Professional Certifications
Timeline
Additional Information
Hi, I’m

CHERYL SPRUCE

Jenkinsburg,GA
CHERYL SPRUCE

Summary

Innovative and strategic leader, product manager and coach offering 26 years of enterprise experience and success in driving value and outcomes across organizations. Creative and well-versed in developing and implementing technology initiatives in alignment with corporate objectives. I take pride in helping others succeed and go beyond to help teams reach their fullest potential, leading overall to better outcomes and delighted customers.

Overview

26
years of professional experience
2
years of post-secondary education

Work History

The Home Depot
Atlanta, GA

Sr. Product Manager
05.2013 - Current

Job overview

  • Key Achievements:

    • Champion in leading the successful launch of Jira Align (SaaS) and ongoing adoption of new features and processes (people/process/tools) across the enterprise (1300+ users) driving speed to value and customer success.
    • Collaborated with 15+ portfolio teams to achieve a 92% increase in the transparency of work from strategy to story (as of Aug 23’).
    • Create and drive product vision, strategy, and roadmap alignment against goals and objectives (OKRs); use user research and data for direction and decision-making.
    • SME & mentor to users (customers) and peer product managers, program managers, delivery managers, and contractors, enhancing their skills in the use of processes and tools (Jira Align).
    • During initial launch, oversaw project timelines; administration & support of Jira Align.
    • Product Lead on Developer Tools, SaaS Tools, CI/CD, and Reporting Insights. Co-introduced “Developer Experience” and presented in SpringOne and DevNexus conferences on the topic.
    • Product lead on new product development for retiring our legacy API Management system, Broadcom.
    • Coached leaders in Enterprise Architecture engineering teams on product adoption and value in Technology. This also included acting in a product management role, rotating through teams for adoption. Partnered with our Store Operations product groups and OrangeMethod on training & adoption of best practices. Volunteered as a product trainer with OrangeMethod and other leaders.
    • Led new product development & strategy for Software Quality consumer suite of products including, QualityHub (automation testing portal); Machine Learning API and integration; Change Control Audit/Compliance tools; Balanced Team Metrics Dashboard, Pivotal Tracker for the Enterprise (Admin); Software Quality automation including introducing CI/CD products and adoption driving operational efficiencies.
    • Vendor & Customer Success point of contact with Pivotal Labs. Served as agile advisor to outside consultants in preparing and delivering Agile training (Slalom/Daugherty) to The Home Depot teams.
    • Key leader and change agent driving the initial Home Depot’s Agile Transformation; Scrum/Kanban; XP adoption; Tool adoption and Admin for Jira (Supply Chain).
    • Sort out new talent in Technology and served as mentor and guide to associates wanting a career path switch to product.
    • Assisted with pilots in evaluating adoption and usage of applications across the enterprise i.e. VersionOne, Aha!, Roadmunk, Jira, andProductPlan, including integration to other tools and use of APIs.

    Responsibilities:

    Product Management & Support:

    • Continually conduct research to identify customer needs to inform product strategy.
    • Drive outcomes; define and communicate product vision, strategy, and roadmap to customers and stakeholders.
    • Collaborate with our cross-partner teams, Strategy, UX, ePMO, and transformation change agents to ensure on-time and successful product feature adoption.
    • Build and maintain strong relationships with key stakeholders and users.
    • Served as the primary point of contact for user inquiries, troubleshooting, and issue resolution related to the product.
    • Contribute to the development and maintenance of product documentation, including user guides, FAQs, best practices, and other related materials.
    • Coach & Mentor

    Agility Coaching & Support Experience:

    • Led support in assessing the agile maturity of teams and the organization and coaching teams to higher levels of maturity and better outcomes.
    • Facilitated Agile Alliance meetups at The Home Depot and speaker at outside events.
    • Served as agile advisor to outside consultants in preparing and delivering Agile training (Slalom/Daugherty) to The Home Depot teams.
    • Coached teams, on Agile values and principles to promote continuous improvement in practices and artifacts.
    • Administered and trained teams on agile processes/tools and add-ons.
    • SME for agility/development metrics.

    Project Management Experience:

    • Managed projects simultaneously, ensuring on-time delivery and adherence to scope.
    • Utilized SDLC Lifecycle methodology to track progress, identify risks, and implement mitigation strategies.
    • Collaborated with cross-functional teams to define project scope, objectives, and deliverables.
    • Led project kick-off meetings and regular status updates with stakeholders.
    • Oversaw program budget and resource allocation, optimizing efficiency and ensuring timely delivery.
    • Contributor to overall IT ePMO, providing company-wide guidance, governance, standardized processes, and project portfolio management best practices, tools, and techniques.
    • Assisted management in creating training and onboarding materials for new hires.

Quintiles Pharmaceutical
Marietta, GA

IT Program Manager/Scrum Master/Agile Coach
02.2008 - 01.2013

Job overview

  • Lead and supported overall product management, engineering, and software quality of global large cross-functional infrastructure and software development projects (250k – 4M) and teams (5-10) for Lab Systems and Content Management Systems from inception to closure delivered within the constraints of scope, quality, time managing the entire lifecycle and standard SLC processes both traditional waterfall and Agile
  • Provided overall Program and Project Management with oversight on delivery, financials, budgets, risks, issues, and dependencies in conjunction with working with Product Managers to ensure the overall roadmap was tracking according to plan
  • Passionate about learning and committed to continual improvement.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked closely with management teams to plan, develop and execute technical strategies aligned with the client's vision.
  • Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.

McCamish Systems, BPO Medical/Insurance
Atlanta, GA

Senior Business Consultant
05.2006 - 01.2008

Job overview

  • Serving in this role involved all facets of the organization by providing system and industry expertise during procurement and formulation of client's systems, design, and operational requirements.
    • Designed and developed a centralized documentation library (web-based) to make procedures, process flows, metrics, and training classes available to all McCamish representatives.
    • Lead in the development of Individual and Variable Life Protection products
    • Developed detailed business scope and specification deliverables including performance of internal/external walkthroughs.
    • Provided consultation and approval to the development and quality assurance teams during client implementations to ensure system design and testing plans complied with all operation criteria for assigned clients.

Teachers Insurance and Annuity Association, TIAA-CREF
Charlotte, NC

IT Project Manager/Production Support Manager/Lead Software Engineer
01.1998 - 04.2006

Job overview

  • • As Product Support Manager was responsible for the day-day operations and decisions for Online Workflow and Document Management systems.
    • Established and implemented project management processes and methodologies to help ensure projects were delivered on time, within budget, adhered to high quality standards and met customer expectations.
    • Followed rigorous SDLC and project management processes and best practices for compliance with Sarbanes-Oxley (SOX) under a strict change control and problem management process.
    • As Lead Developer led the global team of System Analysts and Application Developers providing support and recommended solutions
    • As IT Project Manager responsible for managing and assuring the overall delivery of all project work efforts for the development of new and enhanced application systems and overall infrastructure.

Education

St Johns University
NY

Bachelor of Science from Business And Computer Science
09.1985 - 05.1987

University Overview

College Tennis Scholarship and Captain; All-American

Skills

Strategic Planning

Product Management

Project Management

Program Management

Cross-Functional Alignment

Business Agility & Transformation

Agile Frameworks

Data & Reporting

Coaching & Training

Engineering & Support

Vendor Relationships

Accomplishments

Accomplishments

· Recognition for Living our Values at the Home Depot - Enterprise Product Management Award - Living our Values – 2023.

· The Home Depot – Best in Technology Award in a Support Role – 2017

· Achieved Gold Homer Award, The Home Depot

· Insystems Technologies: Document Management Systems – IT Award Development of Custom-Built Group Automated System

· Quintiles Project Delivery Excellence awards for a implementing a 4 million NewLims Lab System and Electronic Trial Master File (GE Healthcare System)

· All American - Tennis College Scholarship

Technology & Tools

Technology & Tools

· Jira Align – Administrator

· Jira/Confluence – Jira Administrator

· Pivotal Tracker Administrator

· Miro

· Microsoft Suite

· Smartsheets

· Sharepoint

· Basic Postman

· Basic SQL

· Content Management Systems

Professional Certifications

Professional Certifications

· Project Management Professional-PMP

· Agile Scrum Master–CSM

· Scaled Agile Framework, SAFe Agilist

· Certified Agile Leader–CAL1

Timeline

Sr. Product Manager
The Home Depot
05.2013 - Current
IT Program Manager/Scrum Master/Agile Coach
Quintiles Pharmaceutical
02.2008 - 01.2013
Senior Business Consultant
McCamish Systems, BPO Medical/Insurance
05.2006 - 01.2008
IT Project Manager/Production Support Manager/Lead Software Engineer
Teachers Insurance and Annuity Association, TIAA-CREF
01.1998 - 04.2006
St Johns University
Bachelor of Science from Business And Computer Science
09.1985 - 05.1987

Additional Information

Additional Information

Find me on LinkedIn

https://www.linkedin.com/in/cheryl-spruce-69685213

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CHERYL SPRUCE