Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cheryl Stachowiak

WINTER GARDEN

Summary

Dynamic RN/BSN with a strong background in patient education and advocacy, previously at John M. Prater, M.D. Skilled in medication administration and fostering compassionate relationships with patients. Proven ability to enhance patient satisfaction through effective communication and empathy, ensuring high-quality care and compliance with health regulations.

Overview

36
36
years of professional experience

Work History

Transcriptionist

Self-employed (U.S. Legal Support)
09.2019 - Current
  • Maintained strict confidentiality with sensitive information, ensuring client trust and privacy.
  • Adapted quickly to new technology platforms and software programs introduced within the workplace, enhancing overall efficiency levels.
  • Followed specific guidelines and style rules to meet clients' requirements and maintain consistency.
  • Enhanced transcription accuracy by diligently proofreading and editing final documents.

Park Operations

SeaWorld Parks & Resorts
11.2017 - 02.2019
  • Contributed to team efforts to maintain park grounds, ensuring a visually appealing environment.
  • Improved customer satisfaction by addressing guest concerns and providing prompt solutions.
  • Enhanced park visitor experience by maintaining clean, safe, and welcoming facilities.
  • Demonstrated adaptability by rotating through various roles within the organization as needed to ensure smooth operation.
  • Greeted guests and answered general questions about park and Orca Stadium attractions.
  • Monitored guests and enforced rules, maintaining safety for visitors and staff.
  • Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.

Seater/Assignor/General Teller

Walt Disney World Resort
03.2014 - 09.2017
  • Provided top-notch customer service through attentive listening and prompt problem resolution.
  • Seater/Assignor/General Teller at Olivia's Cafe at Old Key West Resort
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Improved dining experience by providing prompt, attentive service to guests.
  • Built rapport with guests to enhance their dining experience and encourage return visits.

RN/BSN

John M. Prater, M.D. (Family Practice)
10.1989 - 12.2013
  • Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
  • Managed and organized flu vaccine clinics in office.
  • Administered medications via oral, subcutaneous, and intramuscular injections and monitored responses.
  • Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
  • Developed strong relationships with patients' families, providing emotional support while addressing concerns or questions.
  • Educated patients on disease management and self-care techniques, promoting lifestyle changes for improved health.
  • Served as a liaison between physician and patients' families to facilitate clear communication regarding treatment options and progress updates.
  • Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
  • Provided emotional support to patients during challenging times, fostering a sense of trust and rapport that contributed to better overall wellbeing.
  • Documented treatments delivered, medications administered.
  • Evaluated patient histories, complaints, and current symptoms.
  • Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
  • Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
  • Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.


Education

Bachelor of Science - Nursing

Misericordia University ( College Misericordia)
Dallas, PA
05-1986

Skills

  • Nursing background
  • Ambulatory nursing
  • Medication administration
  • Patient education and counseling
  • Patient and family advocacy
  • Compassion and empathy
  • Licensed RN/BSN
  • Lab result interpretation
  • Vaccine administration
  • Patient counseling
  • Administering immunizations

Timeline

Transcriptionist

Self-employed (U.S. Legal Support)
09.2019 - Current

Park Operations

SeaWorld Parks & Resorts
11.2017 - 02.2019

Seater/Assignor/General Teller

Walt Disney World Resort
03.2014 - 09.2017

RN/BSN

John M. Prater, M.D. (Family Practice)
10.1989 - 12.2013

Bachelor of Science - Nursing

Misericordia University ( College Misericordia)

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Cheryl Stachowiak