Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cheryl Staley

Riverton,UT

Summary

Experienced in customer service both in-person and over the phone, with over a year of proven skills in handling interactions effectively. Possess expertise in billings and collections from working with two companies. Bachelor's degree in Business Finance and Management provides knowledge to excel in various tasks. Proficient in computer literacy, eager to learn all EMR systems. Background in medical classes, volunteer work at a Rest Home, and ability to communicate with multi-cultural individuals demonstrate diverse skill set and adaptability.

Overview

19
19
years of professional experience

Work History

Frontline; Customer Service, Cashier

Sams Club
06.2023 - 06.2023
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • New memberships and credit cars
  • Returns
  • Cashed out Sams Cash for members
  • Reprint receipts for gas and groceries
  • Answered phones and transferred calls

Assistant Accountant

Jackson Group Peterbilt
11.2021 - 06.2023
  • A/P Stephanie Wimmer +1 801 486 8781
  • Greeted walk-in customers and those with appointments with a huge smile and helped them with their much needed questions and concerns
  • Answering phones to route calls with two screens of the computer to all the various sub-offices in the Main Office, i.e., service, parts, new car sales, used cars, HR, warranties, bodyshop work,accounts payable, accounts receivable, the administrative people and so forth; learning over 100 employees
  • Scanning all documents by preparing, staples removed and grouped for successful scanning of all pages with CDK machine & with CDK program on the computer fix minor problems and other errors
  • Filed in each local or state file drawer with 26 to 28 different locations in states of Oregon, Montana, Idaho, Nevada, Colorado, Wyoming, Utah and so forth
  • Organized 2000's of financial invoices ; 500 1099's envelopes filled and postage.
  • Ordered supplies and organized supplies in cupboards.


Receptionist

Nielsen Benefits Group
04.2004 - 09.2004
  • Job Steve Nielsen or Lloyd Nielsen, (801)571-0817
  • Greeted guests on the phone and as a walk-in to appointments
  • Clearly let them know how long it would be before our agents could see them
  • I gave out water and a clean place to wait
  • AMS tracking of Insurance policies and costs
  • Coiled benefit books for our agents to take to each company and their employees
  • Typed letters in response to concerned customers to address problems.

Education

BACHELOR DEGREE - Business Finance Management and Accounting

Brigham Young University
Provo, UT
2014

Skills

  • SKILLS SUMMARY

  • Phone Skills-Identify, Helpful in finding answers, being clear in delivery

  • Greeting people by name with happiness on snow and sunshine days

  • Able to defuse an unhappy customer

  • Making children and parents feel safe, recognized and helped

  • Quick Learner of programs for scheduling appointments

  • Anatomy of the body class mastered

  • Willing to learn procedures and what the office needs are

  • Calm

  • Customer and client relations

Timeline

Frontline; Customer Service, Cashier

Sams Club
06.2023 - 06.2023

Assistant Accountant

Jackson Group Peterbilt
11.2021 - 06.2023

Receptionist

Nielsen Benefits Group
04.2004 - 09.2004

BACHELOR DEGREE - Business Finance Management and Accounting

Brigham Young University

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