Cheryl Stanley
Port Saint Lucie,FL
Summary
Dynamic leader with a proven track record at Williams Magical Garden Center, excelling in customer relationship management and compliance management. Spearheaded innovative marketing campaigns and vendor negotiations, boosting customer satisfaction and safety standards. Skilled in team leadership and problem-solving, adept at driving performance and maximizing profits through strategic planning and employee motivation.
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
11
11
years of professional experience
Work History
Garden Center Manager
Williams Magical Garden Center
Naples, FL
10.2018 - 12.2024
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored competitor activities in order to stay ahead of industry trends.
- Resolved customer complaints in a professional manner.
- Negotiated contracts with vendors for purchase of goods at discounted prices.
- Coordinated with vendors to source products for the garden center.
- Ensured compliance with safety regulations in the garden center.
- Created marketing campaigns to promote garden center products and services.
- Organized promotional events to attract new customers and increase sales.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Implemented strategies to maximize profits while minimizing costs.
- Produced thorough, accurate and timely reports of project activities.
- Developed, implemented, and maintained policies and procedures for the garden center.
- Reviewed completed work to verify consistency, quality, and conformance.
- Assigned work and monitored performance of project personnel.
- Analyzed customer feedback to improve customer service and satisfaction.
- Prepared weekly schedules for all garden center employees.
Office Manager
Florida College of Health
Tampa , FL
03.2014 - 08.2018
- Provided training to new hires on office policies and procedures.
- Interpreted and communicated work procedures and company policies to staff.
- Maintained filing system for records, correspondence and other documents.
- Implemented quality control measures to uphold company standards.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Managed, scheduled and coordinated office functions and activities for employees.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Supervised staff members, organized schedules and delegated tasks.
Education
Master of Science - Business Administration
South University
savanna Georgia01-2019
Bachelor of Science - Nursing
Florida Atlantic University
Boca Raton, FL06-2012
Skills
- Customer service
- Compliance management
- Customer relationship management
- Scheduling coordination
- Work delegation
- Team leadership
- Inventory management
- Problem solving
- Environmental awareness
- Plant identification
- Health and safety
- Task delegation
- Employee motivation
- POS systems
- Merchandising strategies
Timeline
Garden Center Manager
Williams Magical Garden Center
10.2018 - 12.2024
Office Manager
Florida College of Health
03.2014 - 08.2018
Master of Science - Business Administration
South University
Bachelor of Science - Nursing
Florida Atlantic University
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