Cheryl Stanowsky
Germantown,WI
Summary
To obtain a challenging customer service position utilizing my interpersonal skills, organizational assets, along with my enthusiastic personality.
Safety-minded technician delivering exceptional care and respect to all patients. Detail-oriented employee providing assistance and support to physicians for special procedures. Ready for new position with a growing organization dedicated to quality patient care.
Overview
26
26
years of professional experience
Work History
Optometric Ophthalmic Technician II
Advocate Aurora Healthcare
08.2015 - Current
- Provide exceptional customer service to all patients, addressing concerns promptly and compassionately.
- Triage phone calls from patients and outside contacts and handle in order of importance
- Train new ophthalmic technicians on clinic protocols, fostering teamwork within the practice.
- Enhance clinic operations by assisting with patient scheduling, billing, and recordkeeping.
- Demonstrate excellent communication skills when liaising between patients, physicians, and insurance companies regarding treatment options and costs.
- Optimize clinic efficiency by maintaining up-to-date knowledge of ophthalmic technology advancements and best practices.
- Optimize inventory management for ophthalmic supplies, preventing shortages and supporting uninterrupted clinic operations.
- Streamline data entry and patient record management, ensuring accuracy and accessibility of vital information.
- Support patient education by creating informative materials on eye health maintenance and disease prevention.
- Increase clinic efficiency by cross-training in administrative tasks, providing versatile support to team.
- Assist in minor ophthalmic surgeries, ensuring safe and sterile environment for optimal patient outcomes.
- Instill anesthetic drops and assist in laser treatments and minor procedures.
Teacher Secretary/Copy Center
Mequon-Thiensville School District
10.2014 - Current
- Responsible for all copies throughout the school district
- Knowledge of multiple in depth Xerox machines, scanner, and document preparation
- Attention to detail and deadlines very important
Ophthalmic Technician
Lasik Plus
01.2006 - 10.2014
- Fully knowledgeable in all patient care representative and technician duties, including the preparation of charts, input data and outcomes in system, overseeing that proper documentation and procedures are being executed and ensuring standards are being met across all requirements such as spore testing, laser calibration and chart/records retention
- Helped ensure slot time availability for pre-ops and treatments, managing center hours and staffing schedule and closing register daily
- Certified on Wavelight, Visx, Alcon, and Bausch and Lomb lasers along with Intralase, Wavescan, and Orbscan
- Gave patients specialty tests, to include auto-refraction, EPIC refraction and general eye exams
- Shared in the responsibility of ordering office, center and surgical supplies
Customer Service
Bell Industries
01.2005 - 01.2006
- Responsibilities included answering inquiries and maintaining customer service for our accounts and answering and directing a multi-line switchboard
- Packing and shipping in warehouse
Customer Service
Twilight Bar and Grill
01.2004 - 01.2005
- Duties included bartending, serving, and cooking
- Also managing game machines and money
Customer Service/Security
Mesaba Airlines
01.1999 - 01.2001
- Managed part-time employees, trained new employees covering ticket counter entries, security procedures, and other CSA responsibilities
- Handled all aspects of reservations, checking passengers in, checking luggage and passengers through security, also responsible for loading/unloading luggage, deicing and trafficking aircraft
Education
Milwaukee Area Technical College
Mequon, WIHigh School Diploma -
Northland Pines High School
Eagle River, WI06.1999
Skills
- Worked in retail and served the public for ten years
- Excellent interpersonal communication skills
- Nineteen plus years experience in the medical field including Lasik
- Experience in Word, Windows, Excel and data entry
- Multi-tasking while ensuring customer relations
- Strong written and verbal communication skills
Timeline
Optometric Ophthalmic Technician II
Advocate Aurora Healthcare
08.2015 - Current
Teacher Secretary/Copy Center
Mequon-Thiensville School District
10.2014 - Current
Ophthalmic Technician
Lasik Plus
01.2006 - 10.2014
Customer Service
Bell Industries
01.2005 - 01.2006
Customer Service
Twilight Bar and Grill
01.2004 - 01.2005
Customer Service/Security
Mesaba Airlines
01.1999 - 01.2001
Milwaukee Area Technical College
High School Diploma -
Northland Pines High School
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