Cheryl Stevens
Taylorsville
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Implementation Coordinator
Elevance Health Inc
02.2023 - Current
- Enhanced customer satisfaction by consistently meeting implementation deadlines and addressing client concerns promptly.
- Facilitated cross-functional collaboration for seamless project execution and improved team performance.
- Optimized resource allocation with strategic planning and prioritization of tasks, resulting in timely project completion.
- Identified potential risks during the implementation process, taking proactive measures to mitigate issues before they arose.
- Coordinated project schedules with various departments to ensure alignment of resources and minimize conflicts or delays in implementation timelines.
- Served as primary point of contact between clients and technical teams, bridging gaps in understanding while ensuring accurate translation of requirements into deliverables.
- Led regular status update meetings with stakeholders to discuss progress reports, address challenges proactively, and maintain transparency throughout the implementation process.
- Communicated project updates to stakeholders at all levels.
- Partnered with project team members to identify and quickly address problems.
- Monitored and tracked project progress to support timely completion.
- Updated customers and senior leaders on progress and roadblocks.
Implementation Specialist II
Elevance Health Inc
02.2015 - 02.2023
- Provided customer service to brokers and employer groups by answering benefit questions, resolving discrepancies and educating processors
- Verify enrollment status, makes changes to records, research and resolves enrollment system rejections
- Enhanced product quality by conducting thorough audits and identifying areas for improvement.
- Streamlined audit processes for greater efficiency, reducing time spent on each evaluation.
- Collaborated with production teams to implement corrective actions and improve case installation processes.
- Identified discrepancies in product specifications and collaborated with case installation teams to resolve issues.
- Conducted root cause analysis of non-conformities, implementing appropriate corrective actions to prevent recurrence.
- Maintained a strong understanding of industry regulations and ensured company compliance through regular audits.
- Participated in cross-functional team meetings, contributing valuable insights from an auditor''s perspective to facilitate process improvements.
- Facilitated knowledge sharing among auditors through participation in training sessions and workshops, improving overall team performance.
- Trained new Quality Auditors on best practices, increasing their proficiency in performing audits effectively.
Membership Representative I, II, III
Elevance Health Inc
12.2007 - 02.2015
- Improved billing accuracy by thoroughly reviewing and verifying invoice data before submission.
- Streamlined billing processes for increased efficiency and timely delivery of invoices to clients.
- Enhanced client satisfaction with prompt resolution of billing inquiries and disputes.
- Ensured accurate recordkeeping by maintaining up-to-date customer account information in the database.
- Collaborated closely with sales and customer service teams to ensure seamless communication and issue resolution.
- Facilitated smooth departmental operations through cross-training in various roles, providing backup support as needed.
- Participated in process improvement initiatives, helping to identify areas for increased efficiency in the billing cycle.
- Adapted quickly to changing technologies or systems upgrades, ensuring minimal disruption to daily workflow during transitions periods.
Education
Diploma, Medical Terminology, Medical Law & Ethics, CPT & HCPCS Coding, Medical Insurance & Billing, Basic & Advanced ICD-9-CM, Anatomy & Physiology - Medical Coding
ATA College
Louisville, Kentucky01.2009
Skills
- Administrative Oversight
- Customer Service
- Time Management
- Quality Assurance
- Training Development
- Attention to Detail
- Stakeholder Engagement
- Process Improvement
- Critical Thinking
- Problem Solving
- Organizational Skills
- Adaptability
- Work Planning and Prioritization
- Project Tracking
- MS Office
- Relationship Building
Contact - Skills
- Team Player
- Strong written and oral communication skills
- Ability to multitask
- Leadership experience
- Microsoft Excel, Outlook and Word
- Project Management
- Adaptability
- Time Management
- Critical Thinking
- Decision Making
- Process Improvement
- Organizational Skills
- Client Relations
- Team Leadership
- Work Planning and Prioritization
- Relationship Building
Timeline
Implementation Coordinator
Elevance Health Inc
02.2023 - Current
Implementation Specialist II
Elevance Health Inc
02.2015 - 02.2023
Membership Representative I, II, III
Elevance Health Inc
12.2007 - 02.2015
Diploma, Medical Terminology, Medical Law & Ethics, CPT & HCPCS Coding, Medical Insurance & Billing, Basic & Advanced ICD-9-CM, Anatomy & Physiology - Medical Coding
ATA College
Similar Profiles
Arun ThinakaranArun Thinakaran
Solution Engineer Executive Advisor at Elevance Health IncSolution Engineer Executive Advisor at Elevance Health Inc
Arun ThinakaranArun Thinakaran
Solution Engineer Executive Advisor at Elevance Health IncSolution Engineer Executive Advisor at Elevance Health Inc
Sandra BraceySandra Bracey
Customer Service Representative II at Elevance Health IncCustomer Service Representative II at Elevance Health Inc
SREE SINDUJA VIGNESWARANSREE SINDUJA VIGNESWARAN
Network Data Specialist at Elevance Health INCNetwork Data Specialist at Elevance Health INC
Jameson MurrayJameson Murray
Senior Vice President at North American RecoverySenior Vice President at North American Recovery