CHERYL STEVENS
SIERRA VISTA,United States
Summary
Hardworking and motivated Manager with 50+ years of experience and record of success in Moving & Storage. Solid
history balancing team performance, customer service targets and business objectives. Dedicated to working closely with
employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational
skills.
Overview
53
53
years of professional experience
Work History
Office Manager
Pikes Peak Moving
Huachuca City, United States
05.2022 - Current
- Manage office operations for military moving claims, enhancing dispatch and inventory processes
- Reduce claims processing time, boosting customer satisfaction in military and civilian relocations
- Coordinate with departments to ensure smooth domestic and international moves, fostering collaboration
- Implement an inventory management system, improving tracking accuracy and operational efficiency
- Analyze dispatch data to optimize routes, achieving cost savings and better on-time delivery
- Streamlined military claims processing, significantly reducing turnaround time and enhancing customer satisfaction for relocations
- Optimized dispatch operations through data-driven route analysis, enhancing delivery efficiency for military and civilian relocations
- Spearheaded office modernization initiatives, integrating cutting-edge technologies to elevate service standards in military moving operations
- Streamline claims processing for military relocations, drastically reducing turnaround time
- Enhance customer satisfaction through improved service delivery
- Analyze dispatch data to optimize routes, achieving substantial cost savings
- Improve on-time delivery rates for military and civilian relocations
- Spearhead office modernization initiatives, integrating advanced technologies
- Elevate service standards in military moving operations
- Lead office modernization efforts, integrating cutting-edge technologies to elevate service standards and operational efficiency in military moving operations
- Analyze dispatch data to optimize routes, enhancing delivery efficiency for military and civilian relocations while reducing operational costs
- Implement advanced inventory management system, improving tracking accuracy and operational efficiency for domestic and international moves.
Office Manager
Campstone Transfer
Huachuca City, United States
01.2018 - 05.2022
- Managed office operations for military and civilian claims, ensuring timely and accurate service delivery
- Streamlined inventory processes, reducing errors and improving efficiency
- Dispatched resources effectively, enhancing customer satisfaction
- Resolved complex logistical challenges, achieving measurable improvements in service quality
- Handled documentation meticulously, ensuring compliance and expediting processes
- Optimized inventory processes for military relocations, enhancing operational efficiency and reducing errors in domestic and overseas moves
- Implemented innovative dispatch strategies, effectively allocating resources to meet complex logistical challenges and enhance overall service quality
- Ensured meticulous documentation handling, maintaining compliance standards and expediting claims processes for both military and civilian clients
- Fostered collaborative relationships with military personnel and civilian clients, facilitating smooth transitions and resolving complex relocation issues
- Optimized office operations for military and civilian claims, enhancing service delivery and streamlining inventory processes for improved efficiency
- Implemented strategic dispatch solutions, effectively allocating resources to meet complex logistical challenges in domestic and overseas relocations
- Fostered strong relationships with military personnel and civilian clients, facilitating smooth transitions and resolving intricate relocation issues
- Optimized inventory processes for military relocations, enhancing operational efficiency for domestic and overseas moves
- Implemented strategic dispatch solutions, effectively allocating resources to meet complex logistical challenges in relocations
- Fostered strong relationships with military personnel and civilian clients, facilitating smooth transitions in intricate relocation scenarios.
Office Manager
TLC MOVING
Sierra Vista, United States
03.1988 - 12.1990
- Supervised office operations for civilian and military relocations, ensuring seamless transitions
- Implemented a new scheduling system, reducing move times by 12% and increasing team productivity
- Coordinated logistics and communication between clients, movers, and military personnel, resolving issues promptly
- Maintained detailed relocation records, ensuring compliance with military and company standards
- Streamlined military relocation processes, significantly reducing processing time and enhancing client satisfaction
- Maintained meticulous relocation records, ensuring full compliance with military standards and company policies for seamless transitions
- Optimized military relocation processes, drastically reducing processing time and boosting client satisfaction while maintaining strict compliance standards
- Facilitated seamless communication between clients, movers, and military personnel, swiftly addressing issues and ensuring smooth transitions
- Meticulously managed relocation records, guaranteeing full adherence to military standards and company policies for flawless transitions.
Office Manager
Van Pack of Arizona
Sierra Vista, United States
04.1971 - 01.1977
- Managed office communications and scheduling, ensuring smooth operations and timely task completion
- Coordinated meetings and events, enhancing team collaboration and efficiency
- Maintained accurate records and handled confidential information with discretion
- Streamlined administrative processes, resulting in measurable productivity improvements
- Optimized office workflows, leading to substantial productivity gains and enhanced client satisfaction in civilian and military relocation services
- Meticulously managed complex logistics for military and civilian moves, ensuring seamless transitions and minimizing disruptions
- Fostered strong relationships with clients and team members, facilitating smooth communication and successful relocation processes
- Orchestrated intricate logistics for military and civilian relocations, ensuring seamless transitions and minimizing disruptions for clients
- Implemented streamlined administrative processes, leading to substantial productivity gains and enhanced client satisfaction in relocation services
- Cultivated strong relationships with clients and team members, facilitating effective communication throughout complex relocation processes.
Education
Skills
- Problem-solving
- Time management
- Leadership
- Creativity
- Critical thinking
- Attention to detail
- Office Management
- Data Entry
- Bookkeeping
- Customer Service
- Operations Management
- Billing
- Scheduling Coordination
- Payroll Processing
- Office Administration
- Workforce Management
- Clerical Support
- Payroll and budgeting
- Employee Training
Timeline
Office Manager
Pikes Peak Moving
05.2022 - Current
Office Manager
Campstone Transfer
01.2018 - 05.2022
Office Manager
TLC MOVING
03.1988 - 12.1990
Office Manager
Van Pack of Arizona
04.1971 - 01.1977
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