CHERYL STEVENS
Sierra Vista,AZ
Summary
Experienced manager with over 40 years of success in the moving and storage industry. Proven track record of balancing team performance, meeting customer service targets, and achieving business objectives. Collaborates closely with employees to maximize productivity and streamline procedures, ensuring smooth operations. Decisive leader with strong planning and organizational skills, dedicated to driving operational efficiency and consistently delivering exceptional results.
Overview
30
30
years of professional experience
Work History
Manager
Campstone Transfer, Inc.
03.2019 - 01.2023
- Addressed concerns by working directly with customers, personnel & supervisors; established pricing based on market analytics
- Managed incoming & outgoing shipments; sequestered damaged items
- Maintained essential quality control & strived for high level customer satisfaction
- Directed domestic and overseas moves, optimizing logistics to reduce transit times and improve efficiency
- Managed incoming & outgoing shipments; sequestered damaged items
- Managed approximately 30 incoming calls, emails and faxes per day from customers
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Business Owner
Party Cents
12.2012 - 06.2016
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Established strong customer relationships through excellent communication and attentive service.
- Trained and motivated employees to perform daily business functions.
Manager
TLC Moving, Inc.
01.1993 - 12.2012
- Managed military and civilian claims, ensuring accurate processing and resolution
- Directed domestic and overseas moves, optimizing logistics to reduce transit times and improve efficiency
- Managed incoming & outgoing shipments; sequestered damaged items
- Oversaw payroll and accounting, maintaining precise records and timely payments for financial accuracy
- Coordinated moving inventory, streamlining operations to minimize losses and enhance operational effectiveness
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed and motivated employees to be productive and engaged in work.
- Directed domestic and overseas moves, optimizing logistics to reduce transit times and improve efficiency
- Maintained professional, organized, and safe environment for employees and patrons.
- Managed payroll, production schedules and resources; facilitated deadlines to meet company objectives
- Accomplished multiple tasks within established timeframes.
Education
High School Diploma -
Buena High School
Sierra Vista, AZ05.1973
Skills
- Project Management
- Sales & Marketing
- Staff Development
- Salesforce Management
- Logistics & Operations
- Microsoft Windows
- Microsoft Word
- Microsoft Excel
- Quickbooks
- Quicken
- Customer service
- Team leadership
- Time management
- Decision-making
Qualifications
- Effective Communicator
- Focused & Responsible
- Dependable
- Diligent
Timeline
Manager
Campstone Transfer, Inc.
03.2019 - 01.2023
Business Owner
Party Cents
12.2012 - 06.2016
Manager
TLC Moving, Inc.
01.1993 - 12.2012
High School Diploma -
Buena High School
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