Cheryl Steving
Specialty Practice Manager
Pickerington,OH
Summary
Highly skilled and enthusiastic medical professional with more nine years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient clinical and administrative staff. Contribute to high-volume medical practices by providing exceptional customer service. Highly skilled in healthcare, leadership, project management, process improvement, team building, policy development and employee training.
Overview
14
14
years of professional experience
Work History
Practice Manager
Ohio Reproductive Medicine
Columbus, United States
02.2022 - Current
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Developed close working relationships with front office and back office staff.
- Boosted staff morale by offering constructive feedback and specific direction.
- Assessed processes and procedures, complying with OSHA and HIPAA regulations.
- Developed policies and procedures for effective practice management.
- Oversaw accounting, budgeting, and financial reporting.
- Provided supervision and management to team of 30 clinical and support personnel.
- Consulted with healthcare professionals on business decisions.
- Trained interns and newly hired team members on office procedures and computer system.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Fostered excellence by example by "setting pace" and being hands on mentor to clinical staff.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Direct day-to-day administrative and operational functions, providing guidance and leadership to over 30 employees across more than 5 departments.
- Hiring, onboarding and training of staff. Responsible for disciplinary measures, counseling and reviews.
- All HR functions including payroll, insurance, taxes, 401K. Oversee staff and physician PTO. Maintenance of individuals receiving STD, LTD and unemployment.
- AP Processing
- Oversee OR/PACU rotation, training, compliance, competencies and anesthesia.
- Maintain yearly practice budget.
- Monthly presentation to board of directors on financials, marketing, administration, lab and clinical updates.
- Review monthly audits on work from home employees.
- Maintain and update all EMR templates in eIVF.
- Direct contact for all vendors.
- Filled in as billing manager from April 2022. Assisted with handling of EOBs, patient deposits, collections and coding.
- Physician credentialing, re-appointments and updating CAQH.
Specialty Practice Manager
Fairfield Healthcare Professionals
Lancaster, Ohio
09.2019 - 02.2022
- Daily operations for 7 service lines and 35 employees- OB/GYN, Sleep Medicine, Sleep Lab/EEG,
- Neurology, Hematology/ Oncology, Radiology/ Oncology, Ophthalmology
- Monthly physician RVU’s
- Charge reconciliation, coding assistance
- Working with HR for all staff onboarding, compliance, and performance reviews
- Payroll functions, timekeeping, and processing payroll
- Oversee staff and physician PTO
- Oversee physician on call schedules
- Develop and maintain yearly practice budgets
- Liaison for Fairfield Career Center and Fairfield Healthcare Professionals MA externship program
- Member of Joint Commission Readiness Committee, FMC Fall Prevention committee
- Maintain requirements of FMC Sleep Lab AASM accreditation
- Experienced in Cerner EMR, Perfect Serve, Relatient, PeopleSoft.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Developed close working relationships with front office and back office staff.
- Oversaw accounting, budgeting, and financial reporting.
- Addressed and remedied all patient or team member issues.
- Consulted with healthcare professionals on business decisions.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Specialty Practice Manager/ LPN
Columbus Nephrology, Inc
Columbus, Ohio
09.2010 - 09.2019
- Direct, supervise and evaluate work activities of medical, clerical and billing staff
- Conduct recruitment, hiring and training of all personnel
- Superuser for Acumen EMR, Clinix Practice Management, Allscripts and working experience with EPIC
- Daily operations of two medical practices and 15 direct reports
- Management of administration, personnel and HR policies and procedures
- Credentialing and physician reappointments
- Maintenance of physician on call schedule
- Updating CAQH
- Payroll functions-processing and submission
- Produce physician meeting agendas, monthly staff meeting
- Prior to promotion to practice manager, I worked as the LPN in the practice performing clinical operations, OSHA officer and processing all FMLA and Disability forms.
LPN/Triage Nurse
Wilce Student Health Center, OSU
08.2009 - 09.2010
- Record patients’ medical history, vitals or information such as test results in medical records
- Telephone Triage
- Authorize medication refills and provide prescription information to pharmacies
- Medication prior authorization
- Medical testing precertification
Family Physicians of Gahanna
04.2009 - 08.2009
- Record patients’ medical history, vitals or information such as test results in medical records
- Telephone triage
- Authorize medications refills and submit information to pharmacies
- Medication prior authorization
- In charge of medication patient assistance program
- Medical testing precertification
- FMLA/ disability paperwork
- Patient teaching
Education
Licensed Practical Nurse
Choffin School of Practical Nursing
Youngstown, OhioSkills
- Professionalism
- Team Building
- Process Improvement
- Detail Oriented
- Project Management
- Policy Development
- Microsoft Office
- Managing Practice Operations
- Policy and Program Development
- Employee Recruitment and Hiring
- Operating Plans Development
- Workflow Management
- Employee Performance Evaluations
- Medical Personnel Recruitment
- Regulatory and Statutory Compliance
- Best Practices and Standards
- Nursing Operations Management
- Administrative Staff Supervision
- Problem Identification
Timeline
Practice Manager
Ohio Reproductive Medicine
02.2022 - Current
Specialty Practice Manager
Fairfield Healthcare Professionals
09.2019 - 02.2022
Specialty Practice Manager/ LPN
Columbus Nephrology, Inc
09.2010 - 09.2019
LPN/Triage Nurse
Wilce Student Health Center, OSU
08.2009 - 09.2010
Family Physicians of Gahanna
04.2009 - 08.2009
Licensed Practical Nurse
Choffin School of Practical Nursing
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