Cheryl Sutton
East Rochester,NY
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
35
35
years of professional experience
Work History
Assistant Store Manager
Scrubs & Beyond
Rochester, NY
12.2018 - Current
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Model excellent customer service.
- Assist store manager in completing all operational activities.
- Implement all merchandising guidelines in a timely manner.
- Assist in the management of store inventory.
- Manage loss prevention techniques.
- Ensure all cash management duties are followed.
- Demonstrate regular attendance and timeliness.
- Assist store manager to achieve location's sales plan and performance targets.
- Continually train and coach staff.
- Follow the store's opening and closing procedures.
Back Office Associate/Cash Vault Specialist
Home Depot
Rochester, NY
09.2002 - 09.2017
- Resolved discrepancies between physical count of cash and register balance.
- Performed opening and closing procedures according to established guidelines.
- Identified suspicious activities or irregularities and reported them to management immediately.
- Checked office supply levels, anticipated needs, and placed orders for appropriate stock levels.
- Troubleshot with Help Desk to fix and maintain all equipment used in the building.
- Prepared bank deposits by verifying and balancing receipts, and sending cash and checks to banks.
- Provided training to store employees covering areas such as cash handling procedures and security requirements.
Medical Secretary
Highland Hospital
Rochester, NY
01.1990 - 01.1994
- Answered incoming calls in a professional manner and managed multiple phone lines.
- Scheduled laboratory tests, imaging studies and other procedures as requested by the physician.
- Maintained accurate patient records and filing systems according to established policies and procedures.
- Responded to inquiries from patients regarding billing, scheduling and appointment changes.
- Verified patient demographics and insurance information prior to each visit or procedure.
- Coordinated referrals between primary care physicians and specialists as required.
- Managed daily calendars for multiple providers, setting up appointments as needed.
- Communicated with patients with compassion while keeping medical information private.
Education
Associate of Science - Business Administration And Management
Cazenovia College
Cazenovia, NY05-1988
Skills
- Excellent customer service
- Ability to run a cash register
- Ability to communicate clearly
- Time management skills with the ability to prioritize tasks
- Basic computer skills
- Math competency to calculate discounts, proportions and percentages
- Technical ability to use Point of Sale software, credit card terminals
Personal
- I enjoy working with people and problem solving. I learn new tasks quickly and like a well organized workspace. I enjoy sporting events, animals, reading, camping and spending time with my family.
References
References available upon request.
Timeline
Assistant Store Manager
Scrubs & Beyond
12.2018 - Current
Back Office Associate/Cash Vault Specialist
Home Depot
09.2002 - 09.2017
Medical Secretary
Highland Hospital
01.1990 - 01.1994
Associate of Science - Business Administration And Management
Cazenovia College
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