Cheryl Tang-how
Boca Raton,FL
Summary
Accomplished professional with proven expertise in operational integration, partnership development and revenue generation. Effectively oversee KPIs and internal control structures to stay on top of operational trends and implement proactive corrective actions. Goal-driven, adaptable, and resourceful in addressing changing conditions.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Senior Director of Admissions/Operations Executive
Empire Education Group
Glen Burnie, MD
09.2024 - 10.2024
- Developed and implemented strategies to increase enrollment of qualified applicants.
- Created and maintained relationships with high schools, community organizations, and other stakeholders in the college admissions process.
- Managed a team of admissions counselors responsible for recruitment, application evaluation, and yield activities.
- Analyzed admission trends and developed reports for senior leadership.
- Conducted regular meetings with staff to ensure compliance with policies and procedures.
- Collaborated with faculty members on initiatives focused on improving retention rates among admitted students.
- Facilitated professional development opportunities for staff regarding best practices in recruitment and retention.
- Planned annual events such as open houses, orientation programs, and college fairs.
- Oversaw daily operations of the admissions office including budgeting, staffing needs, data analysis.
- Developed partnerships with local businesses that offer discounts or scholarships to accepted students.
- Developed and implemented comprehensive recruitment and enrollment management strategy and schedule for college and for university.
- Prepared reports using academic or institutional data and information.
- Established policies and procedures and made modifications based on analysis of operations, performance and other research information.
- Recruited, hired and oriented departmental staff.
- Strategized and implemented methods for streamlining processes, controlling costs and modernizing operations.
AVP of Operations/Admissions Director
CCI
Mid-Atlantic Region, MD/DC/VA
07.2010 - 07.2024
- Developed and implemented strategies to improve operational efficiency across all departments.
- Managed the budgeting process, ensuring accuracy and compliance with company policy and procedures.
- Collaborated with senior management to identify new business opportunities and maximize profitability.
- Monitored performance metrics of operations teams to ensure goals were met in a timely manner.
- Analyzed data to identify trends, risks, and areas of improvement for operations processes.
- Provided leadership support for staff members in order to develop their skillsets and capabilities.
- Partnered with Human Resources team to recruit qualified personnel for operational roles.
- Assisted in developing training programs that increased employee knowledge on operational topics.
Director of Call Center Operations
ITT Technical Instittute
Columbia, MD
06.2002 - 11.2008
- Managed the day-to-day operations of the call center including staffing, scheduling, budgeting, reporting, and process improvement.
- Developed policies and procedures to ensure compliance with applicable laws and regulations.
- Established KPIs for evaluating team performance against set goals and objectives.
- Created reports on key performance indicators such as abandonment rate, hold times.
- Assisted in recruiting new employees for the call center team.
- Drafted budgets and forecasts based on current trends in sales volume and consumer demand.
- Performed cost analysis of various services offered by the call center department.
Talent Acquisition Manager
Life Plus International
International/ Oversees, MD
02.1998 - 03.2001
- Collaborated with hiring managers to determine staffing needs and job requirements.
- Created strategies for sourcing passive candidates through research and networking activities.
- Managed the onboarding process for new hires including paperwork completion, orientations.
- Provided guidance on salary offers to ensure competitive positioning in the marketplace.
- Assisted in developing training materials regarding employment policies and procedures.
- Analyzed trends in hiring processes and made recommendations for improvement.
- Performed data analysis of metrics related to recruitment efforts.
- Negotiated contract terms with third-party vendors providing recruitment services.
- Built robust pipeline and diverse pool of candidates to meet current or future hiring needs.
- Identified talent management priorities and goals and collaborated closely with human resource personnel.
Network Analyst
BTG Concepts
Fort Meade, MD
01.1995 - 02.2001
- Performed daily system monitoring of the networks and reported any irregularities or performance issues.
- Assisted in troubleshooting complex networking problems related to LAN and WAN communications.
- Monitored system performance metrics to ensure optimal throughput levels were maintained.
- Created detailed reports outlining security threats identified during regular scans of the network environment.
- Maintained documentation regarding all changes made to the network infrastructure.
- Ensured compliance with industry standards for data protection such as HIPAA and PCI-DSS.
- Audited firewall rulesets periodically to ensure they are up-to-date with current security policies.
Education
Associate of Arts - Network And System Administration
Strayer University
Baltimore, MD05-1997
Skills
- Collaboration
- Cross-functional coordination
- Admissions management
- Academic advising
- Interviewing techniques
- Control budgets
- Risk Management
- Budget Management
- Financial Analysis
- Staff Development
- Strategic Planning
- Policy Development
- Quality Assurance
- Regulatory Compliance
- Performance Evaluation
- Change Management
- Performance Improvement
- Verification and eligibility
- Enrollment Management
- Multitasking Abilities
- Program Development
- Crisis Management
- Performance Metrics
Accomplishments
- Certified Leadership 1995
- Professional Development Certified 1995
- Network/Security Certified 1995
Certification
- Security Clearance Level (4) Expired/ Eligibility Approved
Timeline
Senior Director of Admissions/Operations Executive
Empire Education Group
09.2024 - 10.2024
AVP of Operations/Admissions Director
CCI
07.2010 - 07.2024
Director of Call Center Operations
ITT Technical Instittute
06.2002 - 11.2008
Talent Acquisition Manager
Life Plus International
02.1998 - 03.2001
Network Analyst
BTG Concepts
01.1995 - 02.2001
- Security Clearance Level (4) Expired/ Eligibility Approved
Associate of Arts - Network And System Administration
Strayer University
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